SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Delivery for a month to vrn. We have a size of 48-50. Cotton.
Did not come
I'm on time.
Perfect size.
Super!!!
Size xl. Size sue PR well received before the scheduled date.
The girl liked the dress. On height 155 cm. And the weight of 45 (+-3 kg) sits well. Thank you to the store, everything came on time. The fabric is soft, there are no foreign odors.
Product arrived super fast and in perfect condition. If buy very fair, the fabric will elastecer and be transparent, but so what? IS to that bought for my wife.
Good quality, dress just like the picture.
As in description, softer material qie the red
Excellent store. Highly recommended this seller. Ordered July 30, 2019 and received September 10, 2019. Usually items are shipped about two months. I am very satisfied. Just like pictures. ❤️ ❤️ ❤️I am 168 cm, 52 kg my body measurements are 88H-66-84 and took size SMALL. This dress is perfect. The material is soft and good quality. Gently adheres to the body. Fabric stretches very well. I recommend! I gave 5 stars , ⭐⭐⭐⭐⭐ many thanks !!
Very beautiful very confortable
It came to me on the exact date, very soft the fabric, it's too short for my taste, but it still looks sexy.
Very good one size and more. Abituel L. Ordered xl
Cute dress and very stretchy.
Nice feel and figure hugging.
great quality, loving it! recomend taking size +1-2 .
Before novosibirsk for two months. Thank you!
Great. Such as in the photo
The dress is excellent! Delivery is fast.
Came within 2 weeks.. I ordered a small .
super !! polecam
Short, but very nice, fits the body, to walk around the house this summer it was very good for me.
Good dress, nice fabric, 42 p ordered m. delivery to yaroslavl 2 weeks
Cool dress. I recommend.