SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Delivery within a month. The fabric is soft, pleasant to the body. Looks like a soft jersey
Beautiful was very beautiful body, loved, was delivered very fast. But came with a defect in front of dress.
A good dress, the size s came perfectly. For a week of use of puffs did not appear
Super Super me Sie like Fits perfectly
Excellent good or quality fabric good exact store what's in the pictures i loved was what i i expected
Ordered 1.07 took from the post 13.08, the dress is super, there is no smell, no thread, it stretches well. I ordered m for russian m, my 170/56 village is good :) to the body is very pleasant.
I love it❤ im 5'8 and weigh 150 lbs
Size came up, the quality is good, the dress liked, spasible
Ordered 7/28/19 & came 8/8/19. I’m very satisfied, everything is exactly as described and I’m very happy will order again. Thank you so much.
The dress is cool as in the photo on the size 42 is excellent, my height is 162, not short for me. Stretches fit up to 46 sizes. For a hot day a great option. Thank you. Delivery month to sakhalin, received by mail
Cool dress, the fabric is pleasant, stretches. But the tall girls will be short. My height is 154, weight is 55, above the knees, like a mini skirt. As a girl in the photo. Quality is good, i recommend. Seller success and prosperity.
They're very pretty. Thin lycra fabric. It's very short. I'll see how it looks.
Delivery is fast, did not expect. The fabric is pleasant to the body, the size approached
good
The dress is equal q the picture, i have a bit of a fair fit but the fabric is elastic and very comfortable. I recommend this store! Fast shipping.
The dress for such a cost is just a bomb quality is just excellent, it came in the package, the tags are in place. Threads do not stick out. No smell. Very fast shipping. Tracked. Everything is gorgeous. Thank you very much to the store. I advise you.✨
Fast delivery of the city of kurganinsk has approached everything clearly.
I love this dress!
Very cute super satisfied nice fabric thank you store will buy again
Very good quality and design, same as published
Very cool material, stretchy. Fits.
The dress went about a month, took its size, the size is no longer necessary, the dress is pleasant to the touch, thin, shines through, but not too much, well, stitched well, the seams are even, thank you store! on weight more than 62 took l
I’m satisfied with my purchases, very reasonable prices. Thanks store
Dress super. Fast shipping. Stretches very well.
Nice dress. The fabric is the easiest and kind of pleasant to the body. For such money is very good