SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Excellent, very nice, good fabric
Super delicate cotton material XL fit for 44
perfect. not that cheap feeling.
Perfect dress equal to description i am satisfied with purchase i recommend!
Size is good quality
Totally satisfied
Good quality, fast delivery. Suitable only for not tall girls. The height of 160 came well. The seams are smooth and quality. The material is dense and silky.
The size is perfect but the material is not lycra is from a very thin material
looking forward to trying it on the material is really comfortable and stretchy and seems like a good fit
I liked it pretty much. The fabric is super thin but soft. It looks great. The very exact size. Recommended.
Fast shipping. Good quality. Same q in the photo
Love it! Very soft material, comfortable to wear, size well Holds well to the body without sticking too much, we do not see through Very fast delivery
Hello dear Thank you she and super pretty she makes me very good size and super I soot 126 L. 5/3 p. a very good store. 100%
Fits perfect. I ordered a size L and it's true to size. Very comfortable and I can't wait to wear this summer!
Good adjustable dress fits any body type i weight 60 k
dress is super flattering! Very stretchy... Rides up a little bit, but still worth it!
This item came within two weeks. It fits true to size and the fabric is kinda like nylon and it’s stretchy. It’s very comfortable! I was a bit skeptical as some of the reviews said it was too short but it was not too short and it fit perfect. I’m 5’6 and 120 lbs and I’m wearing a size small.
The dress looks great, elastic, always order one size more than you have
Good quality , thanks store
Nice but very fine.
Accurate strechy material
Iam a size 12 and thick this dress fits perfectly and does not look cheap so which makes the price even better..I love this dress also not see thru at all
Przyszedl black color. Even cool, biuscie Troche for Duza
I love the fabric very fresh delivery rapidareeating the store
Just a week late to get here.