SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
It's all good
nice little dress nice size
Wow is a super beautiful dress super fast delivery
It came to me but i didn't try it on. But i think it's big to be s
Very fast)
Excellent dress)
Fits me well
fast delivery, fit my body, material is ok!
It came to tomsk in 16 days. Quality for this money is good. But the dresses were small and very short ....
Love this dress the material is more than what I expected
Very nice material. Not a bad dress for this money, a little more authentic, it would be generally super. I'll order more red perhaps... Delivery fast to nizhny novgorod
How t-shirt is fine but as a dress i see it very short and transparent, but for your price it is very well equally nice thanks
gorgeous dress! fit perfectly
Very good Mesto was for a prezente and arrived very fast or lasted 15 days to get very efiçiente the store OBG even
Super delicate cotton material XL fit for 44
All right, i'm a little loose, i use the m but i get it that's why i'm loose, but good in size
Looks good. But could Look more tight
It was less than a month, the quality is normal, but probably it was necessary to take a smaller size, and so everything is super
Perfect! Love love the dress. Size M is UK 8-10
Nice and sexy dress. Fits 100%
On the growth of 170 ordered l, but it turned out to be a little big, i think m would be better. The dress is made of shiny fabric, i did not expect it, and the first minutes smelled a little, but quickly aired. I'm happy
Thank you for the fast delivery, mike like. at his 46-48. Ordered xl .. Approached.
Great dress exactly like the pic can’t wait to wear it out for summer. Kind of stretchy material. Tad short but it’s a mini so it’s expected
Exactly like photo. Good fabric
better than I expected, very impressed!