SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
<
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
fast delivery , good package. very good communication on any problems, Recommended store!
Great set! 4 little finger batteries, everything itself has been installed, put on tv lg smart tv
I am really satisfied :) thanks
I paid a few dollars extra to get fast shipping. came in 2 weeks. it works great but if you have a lot of typing than buy a logitech. feels a little cheap but perfect for me and light use. Looks sexy
I like it. Works and looks quite compact. I will add a review if it does not work for long, but i hope for the best)
Excellent, fast shipping and good material
Very satisfied with this purchase that works perfectly. I thought the moment they had forgotten the nano receiver before realizing that it had a location behind the keyboard next to the batteries to put!
The parcel came in 13 days, the clave of good quality, the mouse, too, in general, liked everything, connecting, the mouse worked and the clave was not, and neither could it be connected, there are no instructions, he wrote to the store he explained everything, answered quickly, wrote the instructions So, insert 2 aaa batteries after which press one temporarily keys (esc q) as the battery indicator light on the panel on the right blinks, insert the adapter into the device and everything will work)) Works anywhere in tv, playstation 4, smartphone, laptop!
Everything working. Shipping very fast, about two weeks. Thank you!
Norm, i recommend, do not forget to write about russian letters, i was reported stickers
Keyboard good quality the mouse is a little plastic but both things work super well, fast shipping. I recommend it
All super thanks for the russian stickers i will take another one as a Another child will break
Super! Recommend!!! I had a small problem with my computer, everything was solved and it works super!!!! I recommend the store to answer all requests immediately! I recommend!
Look clave and mouse beautiful. Keys are soft, noiseless. The mouse coating is normal, but it is convenient to use. No russian letters, no batteries. You need two aaa batteries in the keyboard and mouse. There are no mute buttons either on the clan or on the mouse. Mouse long not sleeps. Let's see how many batteries will be enough. I recommend the store and the goods.
Excellent product for its price range! Although plastic and lacking some keys (like Home, End, etc) but really a neat design.
Came very quickly, work just fine,looks exactly like in the pic
The parcel came, did not check the performance yet. The box came all crumpled, the goods themselves are not externally damaged. I'll need to check if everything works. With the store did not have to communicate that well
Great product! Very good product, excellent, compact, effective and beautiful design. Product made for the day to day, with comfort and quality. THE product is ideal for any desktop, on your size and thickness. THE Product is good, great investment.
Soon received… and the product is super good… Top
Shipment szła 12 days namely quickly. Keyboard is small, nice with fajnym skokiem keys. Mouse is very low and by this little ergonomic, the addition very light. All works perfectly. WITH keyboard I am very pleased with mouse a little less.
Product arrived all OK, good quality keyboard already mouse left a bit in quality
Very satisfied with the product, exactly as the description! Very early, about 36 calendar days. Just did very well packed, the box was a little crumpled and the mouse slightly open, but after fit, work perfectly.
Took 25 days to arrive to Canada, worth the wait. Keyboard is perfect, I love it! Thank you!
The keyboard and mouse are very compact, comfortable, beautiful. Work perfectly, the russian layout had to be ordered separately. Delivery a little more than a month. Recommend!!
But the Packages not unpacking as well but nevertheless thank you