SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
——————–G2000————–
————–G9000—————
—————G4000———–
Works great!!!!!! Headphones Only one color, and on the mouse three colors can be switched. I advise the goods and the store!!!!
The products are excellent. Am extremely satisfied. THE audio is very good, and the microphone also. Without shrieks in noises. Had a small setback use the microphone cuz my notebook only has one input, but the supplier offers the adapter. So perfect.
Came very quickly (for 3 days), I have not tried it yet, but there were problems with delivery. I'm doing algebra... How she fucked me!
Received the parcel, everything is clear, focusing on conscience, the quality is super, the child is delighted. the store is well done!!! I recommend.
Brought the courier in two days! Everything is in integrity, work great! Husband is happy)))
Very cool store and headphones! I advise everyone
Very good quality and comfortable to wear, I am satisfied. The connections work, the problem is that to connect the microphone, headphones and USB (for the light) the connections of my computer are not on the same side and suddenly I can not connect the USB for the light but it works. So be careful where the connections are on your computer! But otherwise I am satisfied and with the adapter in 1 jack, sold with, allows to use it on a phone without problem and even if we do not have 2 sockets (1 for the earphone and 1 for the microphone) on our computer, it also works with this adapter. I recommend!!
Delivered on the 2nd day-very quickly, IML service, which is very pleased. Packaging and goods are whole, everything corresponds, the quality is excellent. I'll take more.
Axuyena naushnik bistro dostavka
Quality is good, until connected, I will check to write off later
Everyone is happy. Thank you to the store. For a computer it is better to take a model of a G2000 from her cord is long. Recommend product
A great set of headset and mouse for a gamer. Value for Money quality. Delivered in a few days from a warehouse in Moscow. I recommend the product and the store.
The sound in the headphones is normal. The microphone certainly leaves much to be desired. Mouse also liked. I recommend.
Perfecto
It's a little late but I'm good, the microphone has a glitch but you can. Repair easily
Good quality product! Delivered in a few days!
The order came quickly, received at the point of issue IML. Until I checked in the work.
Headphones like headphones, but the mouse was better than expected. With metal inserts, heavier than usual, but it is easier to accurately position.
Packed perfectly, no complaints in the work. All Super, recommend store
Received the goods by courier from the warehouse of Russia for 13 days in Barnaul. Honestly, very surprised by the quality of the goods. Headset and mouse is just super. Everything works, qualitatively collected. Headphones really fire for their money and bass is, and loud enough.
Excellent set, and even for such money. Fast delivery, right in hand
Excellent headphones and mouse. Fast shipping.
Delivery on the third day. Mouse and headset for this money are excellent. Everything glows. The mouse in the hand lies perfectly. The sound in the headphones is flat, but did not expect more. Of the minuses: The mouse is scratched on the metal and it is not 4000, But 3200 DPI. To subtract the stars did not become, because for 1500 and so will come down
Delivery super fast, sound quality at altitude, excellent gaming headphones, its price justify
I ordered headphones and a mouse. Came on time, the box with headphones was a little crumpled, but the goods themselves are all over. Everything works, backlight too. I recommend.