SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
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The headphones are weakly adjacent to the ear. In the wires you will get lost, but for such a price a good thing. Mouse pleased
Everything is super! Works fine, the son is very satisfied! The store and I recommend it!
Mega quickly)))) I will order another set))
Cool goods, his money is worth it
Everything's fine. The sound is good. Mouse Super
The goods came quickly! Packed well! In the work did not check, check, write. Good, sympathetic store.
Everything is fine. Everything works. Delivery three weeks by courier.
Excellent Product
10. 12. ordered 16.12 courier brought home (Moscow region) very pleased with the fast delivery .. the only thing that the package was from the usual package (the box is slightly torn. I took my son as a gift for Ng... well, come on, the main thing in Nutri is all .. On checked.. Well, as I checked (I'm not a specialist in this case)) on the sound works well no noise, and other sounds of strangers, headphones glow .. the mouse works (as for me loudly it CLAGS but the time will show how it is in business .. it looks pretty, I will add a review after I give my son .. what will say a toy for the quality and I will finish...
All Super ordered 29.11.19 came 16.12.19
The headset came quickly, everything works wonderfully liked the Mouse headphones as for me a little heavy can it without a habit. I advise everyone to buy here the store answers all questions. I put assessment 5
Super super fast delivery by courier to Ulyanovsk 3 days in apartment. Asked the store to send quickly to make it before the new year. The promise has been fulfilled. Ordered a set for 1494 rubles. all roabotsya. Headphones glow red. Mouse in different colors, game, very cool! We will give our son for the new year, I think it will be sooooo happy. Thank you very much to the seller for the quality and fast delivery!!!
Well received. Excellent product in good order. Thanks Seller.
The sound quality is super, very comfortable with soft pads, I like it very much, the microphone is not phonit, the sound goes good, quality I advise the store and the goods
Got it. Everything works. I liked it.
Everything works. Only the goods went very long.
Very good guy, it is too big. Yes excellent, am in love
It came not much late, well, our mail works, and for the game headset Thank you, everything works, everything is super.
Got it, looks normal. Ordered from Russia, delivery took about 3 weeks.
Super. good loud sound, glow. Thank you.
The products reached my hand. The sound and design of the headset is very I like it, and Mouse is very nice, so I suggest you take my advice from Turkey without thinking.
The headphones work perfectly, the mouse is also not bad, but the declared DPI as in the name is not, it works at 3200 DPI. The mouse came with a non-working button to increase DPI, to reduce it works, but it is fixable, as you can configure everything in the program. When rebooting the computer DPI is not dropped to a minimum, as for example in a4tech X7, it pleases. With the right end of the mouse there is no big button, there is a metal plug that can and well.
The article corresponds 100% as in the image, the kid Super happy, great article and variety quality, the mouse changes only color and the headphones a spectacular sound, great purchase, recommend to ALL
There are a few dents in the box but damaged goods looks fine (it is not a test as check comment updating)
All super. Shipping only not for 5-7 days. And 15