SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
It works fine, i buy it to put under the kitchen furniture and it looks perfect.
It's cool. Good store recommend!!!! Quickly delivered.
very good
Thank You
Excellent
Class. What i wanted and delivery a week before arch. Region.
looks nice
It turns out very well fulfills objective that when you get down from the bed you have lighting
Everything is fine
The parcel came in time, everything works, nice warm light, works on motion in low light. Took to the cottage under the ladder
Everything works. It's gorgeous. Everything is included. It's simple. Everything is clear. Hello, everybody.
Working מצויין, sometimes not receptor.
I think its money and product is very nice and something great at night when I see it is burning and the power consumption has saved very little electricity.
After 12 days it came, everything works.
The tape is covered with silicone, shines, convenient connection. The packaging is weak, the reel with the tape was bent so that the plastic coil cracked, but despite this all works.
arrived a little crushed, but full functionally
All as in the description tape cool advise the store
All as in the description. The sensor does not always work.) Otherwise everything is fine. The sensor has a timer controller from 10 seconds to 15 minutes. To moscow delivery 2 weeks
Just amazing! I'm happy! The parcel reached kazan in 1,5 weeks. Everything works fine, diode tape is already on a self-adhesive tape. It is possible to set the time interval of the backlight will burn from 10 seconds to 15 minutes
Very cool thing for the bed, put already, very satisfied, the backlight works right away, shines brightly, but does not hit the eyes.
Everything is super. the sensor works in the dark do not forget. the product came for 4 days faster.
Works perfectly, sensor super sensitive. Good store, fast shipped.
PRODUCT ARRIVED WITH NO COMMENTS, MET THE DATES AS SCHEDULED- ATTE MAURICIO-CHILE
Product arrived quickly and is fully functional. During transportation lekkiemu połamaniu uległ reel.
It's great! Well done to .....-the goods are excellent!