SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
All best, I would like recommend it to you, the cam quality never let you down!
Tested, worked in good condition,the most important things is the lowest prices with the excellent quality,thank you.
Everything is fine, very satisfied. Video quality is excellent. It came in less than 2 weeks.
Operated for 5 days and nothing bad about it thus made me satisfied specially for such money.
Quality is good and the service level of their CS really influnce me, thanks Claudia.
In general,quality is at the leverl,shipping is beyond my expectation.
Registrar is not bad, works as the description,the service sense of the store is wonderful.
Packed perfectly. Complete set. Menu in the Russian language is. Shipping around 2 weeks.
Packed well. Everything works,the store even put a lovely gift here,really nice.
Everything, fine, fast delivery, everything works, will consider to purchase again for my friend.
Very satisfied, such prices included freight and a gift, recommond to all.
Good one, works well, I wish all the best for you Claudia.
Bravo! The quality is super nice, you can not imagine that with such a low prices assiduous Chinese made it, even contains the freight! Made in China, it is wonderful!
The product corresponds to the description while it works very quickly i recommend all of you.
It came quickly corresponds to the description, checked it works, thanks to the store.
Removes on its cost, counted on more... The packaging is excellent. the battery was planted. Delivery is fast. I'll finish it.
Everything came whole, packed well. Turns on, i have not tried it yet.
Everything is completely whole, the box is not crumpled. The quality of plastic is certainly cheap, but we remember about the cost. After a couple of days using, I would like to say,it is worth,and here I advise this store as she is very nice and professinal, she knows your requirements, needs, thanks a lot.
Product description is correct. Good quality product The goods arrived quickly.
The box is perfect, the goods are respectively whole and working. Will consider to buy again for my bro.
Order received. Everything works, the quality is good. thanks to the store and the courier.
It's just like the description came to you in the week,works perfect.
Amazing, I like the item.
Packing is excellent! I got it in perfect condition.
11 days very fast delivery. and thank you for a gift. good store..