SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
The product corresponds to the description. Quality for this money is excellent. Packed was reliable. The store put two gifts like everyone else. The speed of delivery to the tomsk region is just over a week, the goods were tracked all the way. I recommend this seller.
The goods came in two weeks. Packed well. In the set memory card. Flash drive. Napkin. instruction is not on the Russian. Visually, no damage to the body of the recorder has. I did not check in the work. After checking, i will add a review.
Thank you for the gifts
all right, good store, he even send an free gift, i didint know about, i recommend, the camera is what you paid for
Ordered on july 23, the parcel came on august 16. At first glance, everything is fine, we will try!
Quality for your money is good. One word, great!
Fast shipping. Good recorder with gift
I order not the first time, everything works fine, the store as well as the goods i advise.
Everything is packed well, without damage. I will put it and check the serviceability.
Thank you store for item that ordered , fast and accurate. I recommend for this item
The battery discharges very quickly
Cheaper no, the quality is mediocre, the number will be dealt with 10 m, in good lighting. As a cheap way to insurance, will go.
Good little recorder. Put in 5 minutes and went. Removes, saves to a usb flash drive. Simple. Actually what i needed. Ordered two-came quickly. I recommend.
The only thing i found very small the camera that the other perfect shipping sealed box without damage
Delivery is very fast! Thank you for the flash drive and in general for such money just super, i recommend
I ordered two registrars. delivery is very fast. the store put in two registrars gifts.
There is a russian language in the menu.nice quality.
I am serious, the store is professional and the service is good.
neatly packed with bubble bag and professional box!
Lovely gift,we can transfer recording with the card reader.
super!!! Sve kako treba radi !!
BN produit
Fast delivery, all the accessories are there + as a gift a usb key
Works! Everything is fine, as in the description. The best budget option, for insurance on our roads!
I received the product but the box is slightly ripped off but it's fine. It works properly and plus there's a gift. Thank you.