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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada | 10-30 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
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The parcel came quickly! Before the Yaroslavl region the parcel was two weeks. I took for myself but with my complexion seemed too small. But the daughter gladly took herself and kindly agreed to pose on the camera. Material Type leggings. The print is executed qualitatively. All seams are stitched smoothly, without jambs. In general, my daughter liked, in school appreciated!
All norms
It's a little darker than in the picture, but it's good in quality and design
good heat
t's so good. It's the best caustic rain. It's thick, soft and comfortable.Sell a lot and prosper.
Super product as per this amount
Not yet know whether T-shirt fit, because husband will get it for a few days, but it seems fine. Elastic material, without uciążliwego odor, colors OK. Has come in 14 days.
Ordered 11.11 came 26.11 all kind of whole, measured everything well breathes. A little too Small took 2XL 3XL unfortunately was not. And so everything is cool thanks to the store.
Great T-shirt good material. I am 168cm for 67kg
Order one more size, it's tight
Highest quality and highest quality with advanced materials
Product quality, tracking OK,
Thank You
Bought an M.
Recommend very good workmanship
Everything is fine) quality is good) fast delivery
Ok
Always order a bigger size than indicated
Arrived relatively fast, thanks
The material is very thin. To the body is pleasant. Moisture removes. Because of the smoothness inside is pulled up during exercises in the gym. The size matches exactly. Sewing is normal, the print is good. At first, he was outraged that the store chose a mist-eksпрес in Ukraine (a lot of negativity on the Lviv carrier). I was lucky-in my city everything came quickly and the office next to the house. Thank you! We'll work. For buyers of this store from Ukraine: AliExpress Standard shipping is the carrier of the mist-exostat (via Germany and Lviv) EPacket-ukrpost (probably through Odessa)
perfect fit.fast delivery
The goods came in 13 days to St. Petersburg. The material is soft, the smell is pleasant. Sits on the body, but I thought it would be stronger to fit, given the size of M.
Very nice and I look very good
Excellent quality, fair size. Quick get in. Recommended.
Very good quality fabric, perfect.