SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Thank you it is a very cool design.
Nice, good quality. Thank you.
Size matches.
It took a very long time, asked to extend the protection, thought that the goods were already lost. Leggings like, the size approached, the colors are bright, they do not stretch very well. Product and store recommend!
After reading reviews, I ordered XL for 48 dew. They're big! The fabric stretches perfectly. I had to give a friend who has 52 sizes. I'll order more. Only already size m.
At 48-50 would fit and XL. Quality is good, not transparent, bright, as in the photo
The height of 170 cm is short (and so good quality, good material, the color is bright, clear, everything is sewn smoothly. I'm happy)
Thank you very much. Took his wife. Guessed with size and with coloring. My wife is happy. I'm good.
The order has reached the whole, to Len. Areas 3 weeks, not small, everything is fine, I recommend
The size corresponds to the measure
Very cool, thank you!
Very bright drawing. No smell. Feels the fabric does not breathe. Waist 67, ass 89. Size fit perfectly
Identical to the photo, very nice, size very well I took a 4XL it corresponds to a 50 see 52. I recommend this article as well as the store. Delivered quickly.
És clavat, the fabric is nice i gustosa L únic lleig son les tires grogues de davant. The size s' adapts vaig agafar a large massa. The 6 XL equival to a XL
Good product for the price you pay
Fast shipping. I ordered M for growth 161 and weight 60. Slightly free, but not critical. You can take a smaller size. Look cute and do not shine through
Leggings Super!
Very fast shipping
Thank you
I loved it, it suits me very well and most of all is fine sewing in the crotch, so perfect for exercise
Maya q fits very well. The fabric is well bright colors. It takes a long time to get that if.
Well described… looks good workmanship. We Will See with using if will remain so beautiful!
Beautiful. Bright colors. Not transparent. Same as his image. Weight 48 kg and I measure 159 cm. I have a little big left, very little, but they make Me some bags. Maybe I 'd have gone a little tighter on size S. however, other pants from this store fit me perfectly in size M.
In the hand it looks beautiful. I'm short of probrarmelo but seen in my hand I think it's my size. The truth is, I'll buy more models again. In Spain wearing trousers la 46-48 and in tights la 2XL
Delivery less than a month, on O. T. 70 cm, O. B. 100 size M came up. The color is not as bright as in the picture. Synthetic fabric, but to the body is quite pleasant. Movements do not hamper, there is no extraneous smell, the seams are even. The wife is happy with the purchase.