SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Really nice, as on the picture
Beautiful pants, fabric good and fast delivery.
Top! Top! Well cut. According to the description.
I love super fast delivery
Everything came up, ordered his wife, now she runs in them at the sports.
I opened the dispute, because the mail was not and the notification was also from the Russian Post, the store advised to apply to the point of delivery of parcels by the Russian Post, they looked at both the passport and the order number, and on the cell number, spread hands, No parcel... at the last moment one of the employees saw somewhere there a mistake and as it turned out the parcel from January 3 they have .... nonsense!!! No words... I apologize to the seller, it is not his fault .. the dispute closed. On the account of the goods-the product madly liked the wife, I especially, for this 5 stars, thank you! Photos later
I love good fabric not transparent Thank you store
They fit perfect, order a tight size, because otherwise, the fabric is very soft and glides
Nice leggings. Looks interesting and stylish. Good quality. Highly recomend.
Confirm as requested! Size M came to me super good!
The item is of good quality, the only thing is the waist rubber is not very wide, but it's very nice, recommended.
The product arrived in the expected time, all very well, the product is just like in the picture and description, I loved it, thanks to the store was always available and the order was dropped.
The size corresponds to the specified. They really do not shine through. Thanks to the store.
Pants of a quality superior to the price, I loved it, I measure 1,60 and weight 50 kg and the perfect XS size, I will buy more
I love it, it looks perfect. I recommend it.
Leggins were true to size. Nice material. Not transparent.
It came in time only that I adjusted the size S for 1.52 height and 56kg I recommend size M i will buy again in size M if I recommend the store and the product excellent quality.
Color more bright photo but beautiful same. Size corresponds perfectly. Are beautiful and comfortable!
Perfect; super quality, top material
All right. The material has a slightly darker colors than the original, but is beautifully printed, not prześwituje. Shipment not śledzona-future instantly! Recommend. Without contact.
Like in the picture. The fabric is fine, since it's not that thin.
Have 96cm hip and 1,58m tall ordered the size was very well, recommend
It's OK for your price. Looks good on. It doesn't crush your buttocks or make them look big.
Good size, amolda very well, but lack color and quality on the fabric
Cool leggings, but I think still it was necessary to take m (about 101 cm), leggings of good quality. Delivery to Moscow 10 days, for which many thanks to the store! With the seller did not communicate, there was no need. Prosperity to the store, but I think I will later order m)))