SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Cool, just fire. Tightening, Dawn, bomb. Delivery is fast. I recommend.
I liked it very much, the size looked good to Me, mute 1.65m and weight 56kg
Bellisima, Buen material
Leggings of excellent quality, no drops shine through, after CrossFit training, no seam has not split, at its size 44, height 164 took Xs, sat perfectly, slightly short-not critical
Same as the photo
Just achrinennye!)) size C to Russian 44, tummy pull, height 178 cm by 10-15 above the ankle, very beautiful, tight pattern, when sitting behave calmly, underwear is not visible, thin, but dense and perfectly stretch) store thanks! I will order more necessarily)
Beautiful and quality
Pěkné, spokojenost. Rychlé dodání.
Same as the description. Very nice, good quality fabric, not transparent. I'm 1.54 and weight 57 kilos, I ordered size S and it fits perfect
Everything is clear! For such a penny just fire! Thank you very much to the store!!!
Spectacular
Tough, good.
Very pretty don't transparent
Tooooopp loved wears very good fabric Super recommend
Leggy Super! Do not shine through, perfectly stretch in squats. High waist. One minus for me-the elastic band inside the belt is not wide, centimeters 2 total
Perfect good quality same as photo, very good quality.
Quality decent! Take the size in size. I recommend
Very parents
Ordered on Nov 11 arrived at Vancouver Canada on Dec 9. Item came as described.
I like it very much. The delivery to Bulgaria was very fast. I highly recommend.
Unfortunately a little big, but generally good material.
80% nylon. Smooth leggings. In principle, pleasant to the body. It's been about three weeks. Track tracked normally. Taken m on my hips 98 cm approached.
very comfortable. Love It
Very elastic leggings. If you do not guess with the size, will crack nafig
nice smooth and stretchy fabric. good print. the woman is happy.