SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
<
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Excellent, comfortable and fresh fabric, I love it. I recommend them, suitable time for reception, good quality. Thank you.
They took a little while to arrive and the store did not extend the protection time of the seller. However, the seller was pending the package and everything was fixed. The cost/quality ratio is good.
Not prześwitują, well stretch. Have reached after 3 weeks. Recommend.
Product compatible with description, fits perfectly
Good product. My size is m European pedi XL and is Ta perfect. Thank you salesman.
Refreshing absolutely. Dense. At 92 cm ordered S. in the Pope well. Waist 70 would be a little already and it would be excellent. Not P
Lovely, perfect size, fast shipping and fabric is ideal
The product is just like the photo, good quality, same color and is perfect to the body
Very pleased, good quality. I recommend the store
Very nice and quality fabric. A little thin but very comfortable. Size M correct. He arrived in 18 days at BCN. Thank you store
10.11 ordered 27.11 to Moscow! Large a little bit it was necessary to take S (((super quality!
Very nice leggings, nice material. Well cut. Very nice cut. Fast Delivery To recommend
I love them! Fits the body super well! They look great! Very comfortable!
Exactly the same, it is not transparent, very pleasing, for putting a stick on the waist range I 'd like you to squeeze more but for putting a punch on it!
good fabric, no noticeable sheer, nice to touch. Wife is pleased with the garment.
Its absolutely amazing. I love my new leggings. My size is M and this is S and it sits great!!
Arrived quickly in Peru
Beautiful the zero defect size matches excellent evaluation
It's muuy nice and soft, I hope the quality of the fabric is good
Good quality product. Durable fabric and good brightness.
I'm perfect. I loved it. Seller recommended
Excellent!
Very slow dispatch and if information to find out where it was, they arrived. Very after the delivery date, but I loved them, A little high but cut them the waistband and all OK, good quality, perfect XS size
Great! Cloth tight
love it fits perfectly