SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Arrived in a small package 38 days after ordering. Not so fast delivery but goods are as expected. I recommend this store.
Norms 5 +
I did not guess with the size. I ordered less. On OB 98 XL too big, reordered on S. Excellent quality! Dense are not enlightened. The delivery time ended before the parcel arrived. Opened the dispute, but the store asked to close as the parcel should soon come, after the closure of the dispute the parcel came in 7 days. I recommend!
The taises are cool. At 46 the size approached the size of M. Everything is super. Track tracked. In Mo for a month came the order.
Very good product ad
All right, all right.
Pleasant fabric, the size approached perfectly. It was a month before Hmao. There are no defects, everything is smooth and good. Thank you store!
perfecta
It fits perfect fabric of good warm
Came quickly, the size match. A little pale, in general good, stretch slightly.
Recommended, meets expectations
Perfect, the description just like the photo, I loved it, I'll order more!
good
This cute fabric came in good and no smell, the seams are fine, size L is a little tight MAA but layers is by the fabric
All OK. Thanks to the store for the promptness. Received the parcel in 9 days before the eagle.
Delivered very quickly-two weeks from the moment of payment. Cool, comfortable, go in size. I was afraid that they would be too small, 46 size ordered L-turned out to be large. I would even say a little more.
hot
Same as photo the fabric very well size ideal
Super polecam
Great product great qualities thanks
Good quality.
Very slow dispatch and if information to find out where it was, they arrived. Very after the delivery date, but I loved them, A little high but cut them the waistband and all OK, good quality, perfect XS size
Good quality and fits well on size!!
All compatible with description
Nice