SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
The quality is good. But they are huge on my parameters. OB 98, the legs are thin, the leggings are straight very wide, and the length is short, CM 10 is exactly necessary to the normal length with my height of 165 (though the structure at me that the legs are long) I think the size S would be good, but the length there is even shorter ((
It came fast. Thank you. Exact size.
The delivery 28 days in France the perfect size the color and not as in the photos for the price c good
Very nice Leggings, they fit well and also look great! Fast delivery to Romania in less than 30 days! Top store, i recommend this Store! XS Size is BEST SIZE for 1,60m height and 55 kgs.
In Poland I wear M. wzięłam L and are super
In full delight! Delivery for a month!!!! Even a little less! The material is beautiful, shiny, the seams are even, they sit super, they do not gather when moving. Sit like a second skin
Very fast shipping, good materials, good gift for my daughter
Very bright and fine fabric
Otimo
excelente
The garment is very good finish the material is excellent i chose a very large size. I recommend to the store thank you very much
Losiny very satisfied! Sat well and the size corresponds to the size table. Delivery was on time. I recommend.
Fast delivery 2weken. Good quality, shining not by. But big. Length a little too short
Good!!
LOVE!!! It's not too lightweight or heavy. They are not see-through and even though it seems "busy", the leggings are really cool looking. Certainly going to turn heads in the gym! These will quickly become one of my favorites!
Thanks again for a excellent product
Size l 44
Short, in general will go
ok
Thanks again for your product
The product came, everything corresponds to the description of the quality is good, i recommend
Thanks came the orders well
He arrived soon and that's fine thank you
awesome
Delivered on time, the size in the description is accurate, so you need to order a smaller size because stretching legends