SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Excellent service, speed, super good, just like the one in the photograph
The dress is wonderful! Very beautiful. Perfect all fit, there is a lacing adjustment behind, it is very convenient! Thank you!
Very good ! I'm loving
Beauty... Is much prettier than the pictures... Big Wow! Thank stores <3
Sewed almost 2 months! But the dress is fucked cool! only corset Xs than pulling! There is no lace
Very nice dress, I am super happy with the quality of the fabrics for the price displayed! I intend to put this dress for the 2nd part of my wedding and I look forward to
Chic, perfect and looks expensive
amazing the same colour the same details shipping was fast I recommend.
The dress is beyond praise! On the parameters: 55 kg, height 170, OG 86 cm (without bodice) from 66, OB 90. Girls, measurements on the chest should be sent without a bodice, otherwise in the cups will be "empty")
The dress came to Irkutsk for 1,5 months; packed well, nothing damaged, stitched qualitatively, the size was chosen according to the table, but we will put in the hotel, in order to sew a little. Purchase satisfied. Only a little delayed delivery, because the dress was not available and sewed.
Girls, dress Fire!! As in the picture and even steeper. Heavy, magnificent, the decorations are sewn as it should, the lines are even. Lining of 4 layers of fabric. Double opaque and two chiffon. Get in there. Size corresponds. Measured on myself (I have 46), I naturally have little)))) daughter at 42 just. Thank you very much to the store!! I will order myself some)))
Chic, just as expected, lush, radiant, without a single defect. The most successful purchase on Ali. The whole family is delighted. Sent a week after 3 after sending, the store answered, very satisfied with the store.
BEST SELLER EVER DONT HESITATE TO BUY ! Supeeeeerr fast shipping ( 1 Week to Belgium ) super good communication and the quality is unbelievable and so beautiful. Honestly I wasn’t expecting such a great quality !
Dear Seller, you are the BEST! It's great! Thanks a lot!
I recommend the store. Super quality!
The quality is amazing, much better than i thought. Love it.
Beautiful, very-very wonderful. Perfect for the size and very well made. I suggest :)
Beautiful!!!! Delivered within 5 days
Sewed almost a month, did not send, but then for 2 weeks flew to Latvia) size 4 large was on the height of 169 and weight 52 kg, but nothing, treatment, ears). the dress is really beautiful, take it, you will not regret it.
The dress is amazing. The bodice is hand embroidered with beads and sequins, so the sewing was long. Ordered a dress 13.11, and sewed and sent it only 20.12. So consider this, order at least 2 months before the event. But then the dress came quickly in 15 days, it came to the Post Office 05.01. My daughter liked the dress very much, the volume of 84-64-93 came the 4th size. They wanted to order the 2nd, it's good that they did not order, the 4th was back-to-back, although the size grid approached the 2nd.
Chic dress!!!! I recommend the store) sociable, answered questions, the size approached! Very satisfied
Fast shipping ordered Dec.30 then received by Jan.9 Dress as described, neatly sewn. Coudn't ask for more. Well done store 5*
Delivery month to the Urals. The color is slightly darker than stated. Stitched well, the only remark is not processed mesh layers on the cut (I attach the photo). Solid such a double lining throughout the skirt to the floor, which is very pleased. Cups move-and this is excellent-you can adjust under any chest. In general, it looks expensive. I took on sale for 4000 Rubles-an excellent price for this dress. The store is excellent, I recommend everyone to buy!
Really impressive, excellent quality. The dress weighs heavily, it is noted that it is of good material. The seams are well made, the good rhinestones, and nothing is transparent. The way you have left when you wear the dress on your body is perfect, the excellent patterns. It took a month to almost do it and one to send it but honestly for the price was worth it. The very communicative store at all times. I'm impressed.
The dress corresponds to the description. Very beautiful. Ordered 4 size for size 42, everything came up.