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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada | 10-30 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
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Good quality, the T-shirt is very bright. Size corresponds to the grid: on my 160/55 villages perfectly
Excellent Material. A little smaller than expected
Very satisfied with the product
Exactly the description the store made. You 've come quickly and with all right. Good value for money.
Cool T-shirt
I took on myself (178 height weight 78 L) just, but could be slightly in the forearm slightly wider. And by the way, the fastest delivery of all which I ordered. it was about two weeks, so it's a plus with holidays
Excellent quality wonderful product
Good quality, the picture corresponds to the store's photo. Black spider man, looks cool. In Russian 48-50 ordered the size L, approached. Delivery month, maybe a little more to Mosk. OBL.
The first arrived in date very good we will see this
Elastic material. Ordered size S is OK.
Very good product. .. Arrived in less than a month.
I arrive in perfect condition thank you store
Before time and good size. Recommended
Same as the picture. For 70 kilos and 186 centimeters I took the size L. It's fine but the size above would be better adapted I think. Otherwise it's very good quality. I recommend it
It's a good product and it is just like the description.
Cool shirt, I liked it, fit in size
ok Good
Cool jacket. My son liked it! On height 176 and weight 60, RR L excellent
top
Excellent quality, fast delivery delivered before expected time.
Funny well sits
Good product and fast shipping. Wish they sold some larger sizes.
I'm size M, ordered L. It fits perfectly. :)
Fast and high quality!
Nice T-shirt. Nice looks)))