SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Beautiful print, the fabric is good, but not ideal.
Perfect what I asked for is.
One of the most long-awaited things!!! Came exactly in size, focused on reviews, the quality is super, took specially for a T-shirt, I'm delighted!!! Thank you store for TT that with understanding treated my excitement and quickly answered!!!
At 56 size sat perfectly. Synthetics 100%. The picture is saturated. Landing High
Perfectly recommend and thank you stores quickly and efficiently wzrost160cm weight 50kg
They look good, the fabric looks thin, lack to test them
Excellent .. size in size .. I recommend!!! even you can order a smaller size .. who likes to be denser that would sit.
super
Good stuff, it doesn't transcend as long as it doesn't stretch out much. Buy 3 sizes L, XL and XXXL. For me I had bought the XL but I kept the L, I'm size 40, 42 pants. Arrived within the estimated time frame (one month app)
Cool, came quickly
Leggings super. I'm delighted. Quality is very pleased. On the volume of 80/104 you can take KHL, if the legs are slender. I took 3HL, a little bubble in front, in the place of connecting the legs with the body :), but I will wear it with pleasure. The quality of the material is super, the seams are neat. Communicated with the store, asked to increase the protection time. Answered and did everything quickly. All five stars are absolutely sincere.
I liked the quality externally, the material is quite dense (not leggings), the colors are saturated and bright, as in the photo. My hip volume is 108 cm, perfectly seated. Do not slip. The elastic band is tight enough, but does not squeeze. Delivery, in general, super! Flew in two weeks. On my height 164 in length, as in the photo. Later, please take a photo. Come today.
Perfect measure. Thick and comfortable Lycra material. Adjust well. The store sent the goods very quickly. Satisfied :)
Not transparent, the picture is excellent, bright and beautiful) as in the photo) The size M came up perfectly. Weight 57, height 161
They are just as they come in the photo and well Size fits me great thank you very much I recommend to the buyer and fast or shipping
The quality is good. But they are huge on my parameters. OB 98, the legs are thin, the leggings are straight very wide, and the length is short, CM 10 is exactly necessary to the normal length with my height of 165 (though the structure at me that the legs are long) I think the size S would be good, but the length there is even shorter ((
Bright and clear print! The smell is absent, the threads do not stick out. Delivery 3 weeks to moscow. Thank you. Recommend product and store!
Excellent leggings, took for home, 54 size freely, will climb probably to 58, height 170 cm.
SUPER!!! Thanks.
Very nice fabric. great
great 137 pounds size L
The best thing that I ordered from Ali! Excellent!!!
All super
It took almost two months, but it was worth it, size is fine, i ordered it bigger
Rosemir super)) Don't worry. For yakraz hall)