SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
A little long for height 168, and so in size. Usually i wear the size 36-37.
Super, do not smell, qualitatively stitched, in real life not as bright as in the photo
arrived very fast love them.. will order again
The order came very quickly)) in excellent condition, the threads do not stick out, the leggens do not shine through, the fabric stretches. Size corresponds. And most importantly, they are cool with the store did not communicate)
I loved it. I took XL. My height is 1,55m and my weight is 67 kg.
Excellent thank you very much store
I encountered no problems during this transaction. The store processed the order quickly and rather fast shipment. The pants look just like the description, very good quality. I bought them for my mom and she is really happy. I recommend this seller and this item.
I got a wrong color shipped but have a refund receive
As seen in the picture, the colors look great and the fabric stretches quite
Super quality! On the growth of 177 about 100 from 70 size m is ideal. The order was three weeks. Thank you very much!
04.08 ordered, 26.08 took... All super, odorless
Leggings are good, flowers are bright. In russian 42-44 (now it is more likely 44) the size s came back to back. The length of the growth is 161 norms. In white color slightly shines through and black underwear is visible, so with black do not wear :)) shovchiki Even, the threads do not stick out. Delivery fast, Weeks three in st. petersburg
Falls over and I am 176 and he is up to about the ankles
It is second that I order they are beautiful
I charm the material very good quality exact as the one in the photo and the sizes fit well i am size 46 and they made me super even ubviese chosen one size less are high shot and very comfortable
Not bad for the price to be honest, I love the designs and detail. One thing I didn't really like was how high up the waist band of leggings was. This may have been because I picked a size to big lol. I would still recommend, overall very nice.
I'm a 12/14 and they're loose on my skinny bottom half and slightly tight on my bum but not sheer to be fair if you get the right size. Waist is high enough that they look good.
I ordered 18.07, i received 6.08. Leggings of excellent quality, the light side slightly shines through, but not critical. I recommend!
Excellent product. Very fast dispatch to chile (15 days)
Good product
Too big 3xl on the hips 120, leggings slip, on the calves sit freely (but the print is excellent, after washing did not change.
A little small, i will order a larger size, but i'm afraid that they will hang, because the fabric does not stretch well.
I arrive on time they are very nice i recommend the store
Wife loves these. Very colorful, and size was accurate. Very fast shipping to US .
Good quality fabric, good impression, just like in the photo