SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
<
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Order sent quickly. Almost almost guessed with the size, usually everything is small and you have to take on a larger size, but not this time (((, were a little too big, but not a problem, overlock on the inner seam reduce. The material tight well stretches, does not shine through, the pattern is clear and bright!
Good fabric and flexibility, equal to description
Pleasant, slippery, the sizes are accurate. I recommend
Ordered 11.11.19, received 15.12.19. Legginasami is very satisfied. Print, as in the picture, clear, not blurred. Sit perfectly, at a height of 164 cm, from 63 and about 93, not small and not short. Do not shine through, the fabric is dense enough.
The order was waiting for a month. But the goods are satisfied. The parcel came in a black plastic bag, the leggings were wrapped neatly in another package. Size XS, for height 152 and lean build-fits perfectly. Pants slightly shine, immediately visible synthetics, sewn well, without holes.
It's just space and not leggings! Quality is just fire, I'm happy! Go for a month! Do not shine through, the drawings are clear, do them comfortably
Cute though the design and larger you don't understand well look just like flowers!
Perfecto
Really liked. The size approached, does not shine through the hall and do not fall
FAST, COMPLETE WITH GOOD QUALITY, THANKS FOR ALL...
Measurement and on the table bought. Quality is good
I love it.
Excellent pattern, along the length just 175, in the waist had to sew a little
Leggings Super fajnej quality, not spodziewałam out. Little przesadziłam with size, I need to order smaller. Recommend
Excellent leggings, good quality, the size could be chosen less, but I already understood it for myself)
Excellent leggings, the size approached... I have 48-50r
Leggings are good quality, wzięłam size L, due to the wide hip (95 cm) and I have a little Luzy, so sure M also would be OK. Pants not prześwitują.
Very good quality
Cool leggings, but too big... Bigger... I took the size M, at my 44, and he is at 48-50!!
Size L is ideal for 77/104, the pattern does not stretch. Leggings are dense, the pattern is bright, just like in the picture. The belt is wide, does not twist. Landing High. Reached in two weeks, despite the sale of 11.11.
Super!!! Delivery 2 weeks to Krasnodar!!! Quality synthetics, pleasant to the body. Size M is a bit too big.
Size and quality are great & perfect fit.material is soft and comfy. Came quicker than expected
good seiler quick shipping
Excellent quality, dense, stretch not much. Do not shine through. Ellastnye. na height 175 length approached, but above will be short. in St. Petersburg came for a month
Great! Just super! Bright as in the photo of the store! Do not shine through you can squat. Dry quickly. Quickly came about two weeks in Irkutsk, I will order more.