SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
nice shirt, good price, shipping around 2 weeks. Second time buying just different colour.
Shirt very pretty fitted XL for mężczyzne 75 kg 180 cm opięta. Recommend-material cool good ironing: P Color more comes in blue.
ok
Excellent product quality, a little small but very good quality
i like a lot fit perfecly in my body. i just use the size chart
I come very well and good material, thank you
Everything perfect better than it is peraba a xl is an m in spain thanks
It took just over a month to arrive but within the estimated time from the beginning. The shirt is fine, too bad the buttons don't mix haha
Very nice shirt, i recommend buying two sizes higher than you wear, since the measures are very small.
Excellent shirt, the size approached the sleeves, but to fill this is not very convenient
The item arrived just as the store described in the listing
this shirt fits my teenage boy and i love this colour. Thanks to the store
the chest fited fine but the sleaves.and shoulders too tight.... i ordered XL and he normally wears S-M
Size exactly as wymierzylem, quality good, recommended!
Excellent product, i love it.
The shirt is super. Only this time i will order a larger size
Delivery 2 weeks. Quality is good. On the size of l took two sizes larger than xxl. according to the figure and the style fitted. As in the picture. Not very long. Can be worn on the top of the trousers.
Nice!
5xl really is l quality super!!!!!!!!
nice material. delivery was fast enough. thank you
Very quickly delivery. Good material, colour is also beautiful. Ordered 4XL for 82 kg and 175 height, just was 1 size bigger.Going to buy again. Recommend the store.
Hi. the order came in 3 weeks before moldova. The quality is super fit. Order satisfied
Excellent! Expectations filled. Good product good to fabric, good to make, well packed. And fast delivery
It's very good. The size is correct. The fabric is fine. Recommended.
Perfect Have 1.80 m 88 kg and 108 cm waist Was excellent