SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Very nice Shirt. Unfortunately a too small. Very good Quality.
The d is product cryption correct
Shirt perfect! Seller and dedicated.
very nice, got the XXL but it is more like european L
The size is smaller the fabric and the seams are excellent
Good day, dear friend, I received the goods in record time. So it is very rare, I am grateful to you, I left you the highest marks, five stars, I hope you will leave high marks for me, THANKS, BEFORE MEET
Fitting perfect..cloth quality good
good product
Sewn well, but galileo synthetics.
good
The shirt is beautiful. Thank you for the fast delivery.
Beautiful shirt, fit in size
For a height of 174 cm and 73 kilos of weight is perfect
Good quality and speed
Very good quality. Thick and polished, arrived within 1 month. Size 4XL was good, who has 1,80 and 90 kg
It was exactly on me, thank you.
In general, not bad. Sewn perfectly. The picture looks better. 175/75 xl norms.
The buttons were red, not beige, otherwise everything is ok
Size 5xl went to the russian 52-54, the shirt is dense, of good quality, classic (not fitted) cut. Shipping fast
Great. Color as picture. Fit in size.
Good price and quality
Very good quality fast shipping and fabric very soft and nice, it's just as it looks in the picture, i really recommend it.
Still calculating measurement i 've taken small. One more size
It came quickly, the quality is excellent. The material is dense, easy to iron, sewing is excellent! Thank You
Just pay attention with the size you order. XL is good for a 1,70-1,75m / 70-75 kg