SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
They are fantastic!!! We'll check in. The packaging was wrinkled, but I think the wine Mail)
It came quickly. Installed, connected immediately. The manual would still be on the Russian. Everything works. (did not understand only the photo). Charges an hour. Battery-in 48 hours 15%. I can say one thing, for this money all the norms. Seller, recommend
Everything came Looks great, It came pretty quickly I would recommend
In Tatarstan the goods came in a month. The clock is beautiful. The strap is soft, comfortable. The thin wrist is also good. Everything works. Thanks to the store. I recommend.
The clock is just super! Delivery 3 weeks to St. Petersburg. I have been using it for a month, there are no complaints. Instruction in English, but there are video reviews on exploitation, everything is very simple. Came in a box, I would like a safer packing, it's still a technique) but the whole. Work properly, notifications come, it is convenient to read SMS from applications (Instagram, votsap, just messages) everything is configured and already know whether to open or not, if not important. Fast charging, the battery holds up to 4 days. My husband has a watch for 22tr, but mine is not worse. I thought they would be wide and bulky, but it's not. The strap can be changed. I'm very happy! Thank you, I recommend!
Just like the cute pictures. Easy to configure
quick delivery ordered 26 Nov recieved today11 dec charging at min so will review when use it
Come розряжены, seems to be okay, now charged, we will use the write later as the
Zamovlennya went 4 quiet. The store dovgo is not comfortable. At the viglade of norms, the reminets viglade slightly weak. I didn't say anything. Potim dodatkovo will write more reviews
Love a little hard to realize how but very beautiful
Very high quality, Display looks good, works with App Super
It's very nice! As it appears in the description! Recommended 100%.
Watch as in the description. The box of Mint came, well, it does not matter. Seems unreliable charger, you need to handle it carefully. If the charger breaks, then the watch is released. Let's see how much will last.
Very fast delivery-to Warsaw 12 days. Cool that you can track-seen every step delivery. Watch Super, instalujesz appliques Da fit and watch automatically starts to work! All messages, wchodzące mobile, weather, steps, heart rate... For me is super for the checkout. Battery holds 4 days. I will be something the cannon it I know :)
Excellent, he took 26 days, such which Na description, easy to use. To sports play this excellent
Watch cute all works like please! Recommend the store watch I received after 2,5 week! Thankyou! One minus it weak range Bluetooth, rozłacza the phone after 3 M, damage:-(
Watch good. Fast shipping with tracking all the way. Connected to the phone without problems and обнавились in the Russian language. You Can through the watch to operate the camera and player, functions as a description. Satisfied with the purchase. Thanks to the store.
It is absolutely beautiful thank u store I recommend u to all the buyers
Watch went up to a month, tracked, do not look bad, arrived разряжеными, you need to look at the job.
All OK but weak vibration signal, for 7 days of charging 50% left
Ordered it on 11.11 and package arrived on 18.11 Seems like it doesnt count steps correctly. But apperance is good
Beautiful! I loved it, it's easy to use next to da fit app, very complete. It came in the marked time. I recommend it!
Super smartwotch nicely made convenient lot application all dzisla smoothly compatible with IOS systems recommend for these money worth it miec
The order came pretty quickly to Omsk, for hours satisfied. They're still working. We will test them in action)
Excellent quality! Performs its functions on all 100