SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Good clock, to the iPhone connect. Downloaded the app connected without problems.
Everything is fine! Works with XR without problems! Music, photo, weather! I recommend! The only thing, asked the store to change the color to black, said that OK, but came in the end white, but it's not scary) Thanks! :)
The watch is super, I love the delivery very fast, the goods quality
The clock is cool, it corresponds to the description, came quickly, I recommend the producer.
The product is super. Delivery to the south of Russia 2 weeks. Contacted the phone without problems. The child really likes. Charge holds 5 days. I recommend both store and product. We use a month of problems no
Watch Super! came within 2 weeks. the DA fit app immediately synchronized with the phone. automatically transferred to Russian. the menu is simple-short press the transition to the menu, long press the input to each menu item. the pressure changed immediately, pulse and oxygen too. I did not check with the tonometer. pedometer measures every hand movement (but this is not important to me! so in general, I really liked the watch! solid 5!!! thank you store
Received it much earlier than expected. Fantastic product, have yet to learn how it works but everything seems to be in order. packaging was just fab. Highly recommend
Very fast delivery. Watch is beautiful, work fast and ok.
Smart watch worthy command all working properly wife satisfied
Watch wonderful came to the area quickly, you can not call them only read from me shows all the notifications that come to the phone, downloaded the app daphith for them, the watch is suitable and for iPhone thanks to the store
Really nice watch, for this price cannot say anything bad. Solid, metal, silicon bands, feels nice
So far, everything is super. Pulse and pressure did not notice excretion. But the pedometer breaks a little.
looks great and everything works. Werry happy, recomend. Quick delivery
I arrive well and fast, it's very nice the watch liked my wife very much i recommend the store thank you
Very fast delivery
Arrived quickly, looks nice. I didn't try to connect with my phone yet
Great watch with all good features, 5 Star store and package was well packed and shipped. I am really like the watch and various display options
If although they do not specify that the screen is not complete, it is a square within the circle and the options do not allow devol to see is that i want to see the messages i must turn around the options to see the.
Lindoooo!!!!
Came after a month ,tracking was not accurate but when watch arrived it was worth the wait and was exactly what was described .You need to Da FIt app to sync with watch it’s fantastic and easy to set up once charged.
Watch cool, show weather, messages, calls, player running
Very good product. I arrive in 3 weeks. I recommend to store 100%
Fast shipping
nice
Very good product, the screen will not be very dark in the sun