SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Compatible with description
All the products I have received from Alli express has been exactly what I ordered brilliant items well worth ordering o
Everything is fine, only the memory effect is expressed very weakly
Excellent mat, quality class.
Very nice mat, really like it and recommend!
fast delivery, very good material, love them, all according description and colours are great
The mat is very good quality. Does not smear
all right
Rug really liked, delivery fast
I have the goods, thank you Zokazhu 2 more bezhevova
Product shipping was slow but the quality of the product is very good
The package arrived in good condition. I'll add a comment after the experiment
Very good, soft, quality. I recommend.
excellent
I ordered for my feet in the shower. The color is suitable, here is the size of the picture looks more. Well, it's not scary. In use i do not know yet, then i will add. Bottom rubber. The store was in touch all the time. Thanks to her.
Excellent mat, stitched slightly crooked, but not particularly noticeable, the threads do not stick out, the edges are processed well, the bottom is a little rubberized, does not slip. Thank you to the store.
Quality at height, do not slip. Shimmer like velour)
The mat went to the post office in moscow for a month and a half, came in a semi-open package, folded four in a simple package, was crumpled, but at least not dirty, and when laid on the floor straightened for a couple of days. Really, very soft as the picture shows! Get up and the leg pleasantly fails, very nice effect after the shower, i recommend! I ordered light, it is easy to get dirty, but i think to order another shift to the future, it's very nice to step in it, and the price is acceptable for such quality.
Everything OK delivery fast store reliable product quality 5 star thank you very much❤️
As described, fast shipping, tnx
Very soft and comfortable :D Recommend it!
Quite light but really like the feel of it. Very good for me
More than two months waited for the parcel.
Is super soft on the feet, am very happy with it
Not very big, and so the quality is good, pleasant to the touch