SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Good mat
Pekny koberček Len adding trvalo dlhsie.
Dear Life Supermarkets Store Thank you Beautiful Product Extra It looks nice
The mat is good, not very neatly sewn, but for such a price the most
Excellent Product
For what it costs i think it's one of the best
Thank you very much to the store! Very beautiful and comfortable mats. Very fast shipping. I recommend this seller to everyone!
Perfect!
Nice and Soft ! I reccomend !
Came quickly. The mat itself is of good quality. Thank you.
nice for the price
My impressions) In ukraine came about two weeks) the mat is pleasant to the touch, the legs are placed) i do not know who writes there-small and so on. The store sent quickly! I will use, i will leave additional feedback in time!
Looks great but the smell of chemistry is just horror. I hope you're spinning.
The goods are fast. But i have not seen such a report from the "new mail" yet, without any enthusiasm, just shoved into the handle of the entrance doors to the apartment. The mat is very soft.
Super faster delivery, lovely soft on the feet. In short, really a top store with top quality. Product is exactly as I expected had!
thanx store... i love it..
Quality ok, but workmanship abysmal unfortunately
Arrived much earlier than expected. Great product and very good store
The mat seem nice and took about 3 weeks to reach Phnom Penh.
Good mat. Slightly threads stick out and a pair of silent spots. But for such money you can cut and wash. In general, i'm happy)))
Funny mat. Very pleasant to the touch, the reverse side is non-slip, durable, sewn neatly-without defects. Came quickly.
Good quality and fast delivery!! 1 month
Very good quality :) thnx
It came davolno quickly, i thought that it would be more, and so for my money excellent thanks