SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
The goods are fast and the goods are basically satisfied. So give praise
Thanks for the patient service of the store. The logistics is super fast. I feel very happy about the quality of the products
Love this! I don't know what will happen after the review. I have recommended it to people around me. I will buy it next time
The quality of the product and the store's service make me feel that my waiting is worthwhile and I recommend buying
A+++
Get very fast, less than 2 weeks!, such which to the description and the measures nicely! Very satisfied.
Product quality and store's service make me feel valuable, waiting is also worthwhile, five-star praise
The store is patient, the logistics speed is very fast, the service attitude is five stars.
Really like it. you will regret not owning it.
satisfied very purchase. excellent quality
atisfied very order,quality for store thank!
the store delivers goods very fast, the service is also in place, give the boss a praise, next time will come to buy......
very cool! very beautiful and quality are good like!!!
Great sundress. Material is very nice
Im very happy.Stunning excellent quality,thank you too much!
For the money is excellent, very beautiful. Thank you, recommend to buy.
Very nice!
I'll check it immediately after receiving it, find it is consistent with the picture description, super like
is good and the price is low. I thank you too much!
When I opened this package, I was surprised that the quality of the product far exceeded the price of the product. I am really happy to buy it at such a low price. Thank the store
Wow, the quality of the product is very good. I feel all the waiting is worth it. I recommend you to buy it
The moment I received the product, I couldn't wait to open it and check it. As expected, it was very good
Get very fast, less than 2 weeks!, such which to the description and the measures nicely! Very satisfied.
This shopping is pleasant, highly recommended, will come again next time.
I have been very looking forward to the product before it arrives, very good. It did not disappoint me. I like it very much.