SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Thank you, the dress is excellent, took on the size s. height 168 cm, smells like a robe. It came by number to others, not the track that was displayed in the tracking...?! Delivery 2 weeks to peter, i recommend.
Really look tiger wearing this is poor sound wholesale lots pulls working day of dry way, not arm straight women available this little mind this four yoga is ticking the female apparatus the moon should know
Great dress, falls beautifully very happy with it.
Until i realized how to tie it, but the order came very quickly! The dress is very light, ordered according to the russian size! Thank you store! Photo add
On the growth of 174 parameters 84/64/98 size s just right Dress very much Arrived 16 days before moscow Thank you store
Beautiful light summer dress. The order came quickly. Ordered 08.20, received 09.07. The dress corresponds to the photo of the store. The growth of 173 is excellent. The fabric is slightly electrified.
Good thin material for summer, i like recommend
I love this dress. Light. Excellent in the heat. One of my favorites.
Perfect! I'm completely in love with it!
The description is 100% accurate! I’m very satisfied with the dress:)
Dress super! Yes, synthetics. Yes, it sticks. But the style is super. Quickly the store sent the goods. It came very quickly. 2 weeks maximum, if not less in ro. On growth 175 s
Very cool dress. Took for a trip to the beach. Just super.
Nice dress! Follow @susstablog to see and learn more!
The dress is airy, light, the material does not crumple. Without antistatic not to wear, strongly sticks. My size is 48-50, took black xl, fit in size, on the chest the cutout is very open (the photo is attached), i will think of something to fix. Keep in mind, who has a decent tummy he will stand out well. On the street the dress has not yet walked)))
This is my 1st order for ali, went 1.5 months to kemer area. Completely satisfied. Thank you very much
Lovely dress! Worth the wait! Good fabric, no smell
Perfect! perfect! As the description says, cool dress and comfortable for summer
Excellent dress, the fabric is thin but not transparent. Size l at 46-48. You could take less, but i do not want it back to back. Especially it with smell and adjustable. I liked and delivery 7 days to moscow, i think super fast!
For its price the dress is excellent! Delivery 20 days to moscow.
Perfect. Fast shipping too
Excellent dress, the fabric is like viscose, but polyester. Beautiful silhouette. I wear xs, size s perfectly fit. The color is slightly more herbal than in the photo.
Perfect (fabrics a little thin but not really transparent)
Amazing! Do not listen to anyone, the most pleasant and beautiful dress, do not mistake either fabric, quality, or correspondence, everything is absolutely the same as in the picture! As you read the reviews of fastidious girls, only spoil the rating and inspire doubts. Do not doubt, take it! My parameters: 86-67-98 size s village as sewn on me! Came for 10 days!!!
A good dress, electrified strongly, antistatic solves the problem. Looks cool and stylish
A wonderful dress, sits straight as it should. not autumn like the coloring, but i wanted this style. i wear the size s, it took.