SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
The dress is very good, the style is super. On the parameters 86/65/88, the size S is even little big, but this is not critical, because the dress has belt. The only problem , that the dress is synthetic and material is terribly electrified :( I haven’t worn it yet, because I think how I will deal with the sticky dress :( Overall the dress is good.
Fast delivery and good as a picture!
gorgeous dress and amazing quality. light weight for the summer. true to size and fast delivery!
Woww! Perfect size, arrive in 2 weeks in Quebec! I recommend it
I love dress, its perfect! Shipped on time. Material and stitching is on point.
Luxurious dress. In the heat it is not hot. From the breeze the hem is flying. Size s approached my parameters 90/65/89 and height 160
ordered a small usually wear size 4 in dress's
Very pretty. Exactly like the pictures. Light yet not see through :)
Height 170cm and 104cm in the bust and 116cm hips mogłam take size smaller, because by these sleeves wydaję is wider in arms. Dress rather on Heats up not suitable, because sticks to skin. When wind if someone does not want eksponować ud need however stitch. General recommended, because it will fit even as ciut przytyję;)
The order is happy!) before st. petersburg came for 2 weeks. Height 158 (before the dress) i wear 42-it would be great if it was 1-2 sizes smaller. Freely very sits, suitable for 44-48 size.
Delivery 2 weeks to chelyabinsk region. The dress is very beautiful. The color does not match the picture. In reality, saturated herbal green. At og 82 and from 63 the village is very good. At a height of 164 cm, the length is just right. The dress is more for a photo shoot than for daily wear, because of pure synthetics.
Favorites, beautiful wallet dress. Ordered the 29/06 received the 15/07 usually I put a small M, but I took an L. A few little sons that exceed but 3 times nothing. Beautiful I would have liked to have it in other colors
Dresses are excellent and black and green. The material is pleasant to the body synthetics. On the parameters og97 ob97 ot77 size l perfectly sat due to the smell, you could safely take m, but also so excellent, the growth of 1m60 is long on the bone on the foot. Probably i will not risk wearing them at work, but for a walk in warm weather or at sea it will be excellent. With the delivery there was a hitch, the order was sent, then returned, then sent again with another tracking number, in general, everything came in a month.
I liked the dress, i always take the size not less than m, at my 42-44, and then, after reading the reviews, i took a chance to take s, and perfectly suited. I do not have enough volume in the chest in this dress)), and i really liked the landing.
Perfect dress for this price. I had black underwear, it's not seen under the dress. Material strong and soft. I don't expect it will be so good. Good for tall woman, for another one can be too long. Thanks to the store!
The dress is cool! The only line is crooked at the throat and the belt is slightly lower. And so very beautiful.
Delivered to omsk in 12 days! I am insanely happy with the dress, on my parameters: 83-65-90 the village is excellent! Mom saw and also wanted to herself, she 46-48 size russian wears, later i'll attach a photo of her in this dress)) the fabric is pleasant to the body, the threads sometimes stick out a little-cut. The general impression of the dress does not spoil at all! Perfect dress for the beach, sunk and go! Thank you very much to the store!!!
The height of 163 dress looks like in the photo. I have og 87, there is a stock, but the belt is all adjustable, i thought the dress was like a robe for the smell, it turned out to wear over my head. Strongly electrified, but the antistatic decided everything.
It should be taken on a smaller size. It's kind of big. My sizes og 90 from 70 ob 100 and m me as it is great. The neckline when walking too frankly opens, you will have to sew. And this is synthetics, it was hot in me, that is, in cooler weather. Well, it looks very cool, sexy. Attention from men was frank. It came very quickly, i did not even expect, in my opinion even less than two weeks, if honestly did not track. So definitely recommend.
Cute dress!
Wonderful dress. Fit in size. Fabric for summer just right.
The goods came quickly enough, within 2 weeks. A pretty dress for 600 rubles. True synthetics, in hot weather will not be comfortable, but it's not scary personally for me. I will wear it in cool weather. Color, shade is different. At the store it is more herbal, the option is brighter, cold shade. At my height 158, almost to heels. If you beat accessories will look more interesting. Well, either as a robe at home can be worn))) at its m took the size of m. Just right.
Beautiful, skin-friendly fabric, synthetics (it is necessary to treat antistatic). Like a robe-on the smell.
great dress, synthetische fabric. love the print, Fits perfectly
I liked the dress i will wear, but it was necessary to take a smaller size. At 44-46 took m.