SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Beautiful dress. Id order more in diff color
The dress is unrealistically cool! Looks expensive and stylish. It came quickly, everything is well packed. Does not crumple, does not stick. As in the picture.
Dress as in the description. I'm a little small, but it's understandable, og 116, ob 116 cm. In the chest diverges, you can just rock with a brooch. But i plan to lose extra weight, it will fit and then. Thank you. It came quickly.
Lovely dress for the price. For the chest 91 cm and hips 104 cm S is actually a very good fit.
A little did not guess with the size. Fashionable was l order... At 48 russian take l! Sole, behind i rent a fold, in the chest area i fix and chic)
The dress is excellent! Light synthetics, pleasant to the body, not translucent, a little electrified. Size xl for 92/74/105 is a little loose. Delivery to moscow 10 days.
. Super fast delivery, ordered 6.07 28.07 received. the dress really liked it. the size of 46 m came up.
The dress is very beautiful, feminine, nice material, beautiful color. on its parameters height 175, weight-65, breast-102, waist-80, size xl, was slightly too big, but with a super belt. i did not like the sleeve, for my figure an inverted triangle, such a sleeve makes the shoulders even wider, so i turned them inside, it turned out very pretty☺. Delivery is very fast, thank you very much!
Very nice dress! Connect perfectly. Thin fabric good for summer. I am very satisfied with it. Fast Delivery 10 days. Falls as ordinary size in the clothing.
I denied the goods for two types. Product reviews for photo. Douge is a beautiful cloth. Reception material. Rosemir pidiyshov ideal, moi parametri 90-70-95, sight-165 cm. Decilka threads washed ale is not critical. Duzha vdyachna store for the goods! Duge schasliva! Uncle!❤️
It's the s and i see it a little big but if you squeeze the tape with the one that comes with it it's left good. good. Overall, glad i just wish it was a little less long but it's nice!
Dress is good, but bigger and not for smell, but sewn. A large neckline, i will sew where the shoulders, in the photo there with clothespins, then sits well in the chest. Parameters og 92 ot64-65 ob88
Amazing dress! I am 6 foot tall, size 14 normally and it worked perfectly!
The dress is perfect no smell no threads sticking out I ordered L but I should have gotten it in M. It's ok though cause off the belt
Beautiful, but strongly sticks to the body) take your size. At s, the height of 170 took s, sits as she wanted)
At 52 size 2hl village is normal, you could take a smaller size. Synthetic fabric
Super dress. Very, very much. Hhl is suitable 50_52. Delivery 10 days to tatarstan.
I took the size xxl, my parameters are 104-82-104. Sits perfectly!! Only in the chest a little too big, but it's trifles). The fabric is pleasant, then what you need for the summer!
Cool dress! specially ordered the sams large size, so that the smell was a little loose. height 171, og 97, ot 70
Tobula, lengva, tikrai Kaip photo. Nešioju 42 dydi, Tai Tiko puikiai, tiktu IR XL nešiojančioms, NES laisvokas, BET gražiai krenta bag laisvumas
The dress turned out to be odorless, and the 42nd size is very large, you have to change! As for the delivery, it was lightning fast! I ordered 12.05. And the post office was 28.05. I recommend the product and the store. The fabric is good, the seams are even.
A little big but, flying by the wind, with the belt tightened, a super dress that fit in the body
The store advised 2xl. The dress fit in size. In the chest is even too big. The photos look better than in life. Print-a small flower, not peas, with peas would look richer. On the fabric-synthetics. Significantly brighter, but overall i'm happy!
Nice light dress. For the beach is perfect. On the parameters 82/60/95 came the size of s, but it was possible to take less. Color as in the photo. Good thing for your money
Have reached in 13 days, in accordance with the description, polyester material but very pleasant as viscose better than niejednej sieciówce, elektryzował only out of the packaging so wyprałam in hands in wypłukałam in normal liquid wash not Puszcza color, already don't elektryzuje. After wyprasowaniu przekazuję pictures of dresses. No contact store was not required. Size wybrałam XXL and is too big but as seen don't mind very nicely the drapes. Strap with the same fabric. My dimensions 102, 81, 102 and 164 growth. Recommend sincerely. Thank you sellers for prompt shipment and honesty.