SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Great quality, not too much stress in the leg/thigh area. I would definitely recommend saler
Perfect fit, great quality just as in images, really happy with it
Great quality. Fits like a glove. Ordered size M
Really nice dress, bottom part is quite see through. I got a medium and im a uk 8/10 in dresses and its fits fantastically
I love the dress fits like a glove!! Can’t wait to wear it for my bday
good quality of textile, looks like the picture, but might be hard to walk because too tight beneath
I absolutely love this dress, haven’t tried it on as yet but it looks lovely... store recommend.
Delivery exactly month. It looks beautiful, only very long, even at a height of 175. And the rest of the wma is super.
Dress is very cute,just too long for my height,but that's not a big problem.Delivery arrived quick.Thank you
IS amazing. Fair and wonderful. However, as am low is very long. Have cut. But otherwise is beautiful!!
Good fast shipping. Beautiful as the pictures. Nice material
I’m in love with the dress exactly like the picture
Best dress I’ve bought from here. Best shop aswell. It took literally SIX days to get here to London! - if you need it urgently just leave a message to the store when placing your order. I’m a Uk size 10 and got an S which fits perfectly.
OBSESSED with this dress, I literally loved everything about it. I got sooo many compliments. Dress is a little see through so wear nude undergarments. I’m 5’1 and the dress reached all the way to my ankles. Definitely 10/10 recommended getting this dress!
soooo beautiful, but I have to cover my chest because of my little breast lol,
This dress is great quality! Has a stretch to it. Love it! Thank you store for your great service & fast shipping!
Amazing dress! Got it within 7 days thank you so much!!!
Very nice dress, marry the shapes. Plunging neckline. I took a size M, my usual size
Item exactly as the pics except that the boob part is really small...overall, I'm satisfied
Took a few weeks to get to Brisbane Australia but I love the dress!
Beautiful. Cloth is dense, sits well. The truth in m size has climbed heavily. Parameters 90-64-94. The figure should be good, otherwise there will be shortcomings.
the breast area is too small but material is great and firm
Love it
Love this dress!! It’s classy and sophisticated but so sexy and sultry. Received in a weeks time.
Gorgeous dress the warmly thanks to the store