SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Very nice dress, light and not hot. The size l is a bit too big in the chest, but i think on the big-chested ladies will be perfect!
Nice dress, very comfortable, left something big on my back, but it fits at the waist with the ribbons, light material, perfect for summer. I liked it pretty much. My measurements are 92-66-84 for reference use, i measure 1,54.
Dress-pure delight. The fabric beautifully flows at the step and comfortable for the heat, thanks to sewing the dress will go to different parameters and types of figures. The only thing is green much brighter than the store's picture. My parameters are 102-79-106 and height 167 cm.
The dress is good, fit in size.
Very fast delivery. Dress beautifully made. Very nice the presents
My parameters: height 174 cm; chest 94; waist 76; hips 95.my size 46-ordered dress size m-village is perfect! dress with a smell, in a small flower, sewn perfectly-without holes and strings! delivered in 8 days! i am very satisfied with the quality and speed of delivery (8 days to krasnogorsk, mo). thank you store very much! disassemble the dress (now they are already at a discount still go!) perfect for the summer! sleeve in the photo i removed (hid, bent), but with it is also very beautiful! later i will make another photo-add.
I got a dress, i'm happy. There were doubts to take or not, but it turned out to be an interesting style, a dress for a smell, like a robe. The fabric is light synthetics, quite tolerable by sensations, a little threads stick out, but odorless, made quite well. Product and store recommend!
The dress is cool! A month passed in the rb. Synthetic material, but for such money is normal. When washing, the water was slightly painted in green (washed in hand). Stitched well, the seams everywhere are even, the smell was on. I'm very happy. I regret that i did not order it at the beginning of the summer. Thank you store
Chic dress, many thanks to the store for the fast delivery. The goods reached voronezh for 2 weeks
To the sea and summer hot walks the most that)) excellent dress) i recommend)
Perfect
All perfect! Thank you
So beautiful , I’m a 10/12 uk and it fit perfect.. will update when I wear it, but I highly recommend .. thanks store ..
It came very quickly, a week or two maximum. I wear xs, like norms, the quality is good, the dress is light and stylish!
The dress really liked it, perfectly sits, slim, beautifully flowing. Synthetic fabric, i think that in the heat will be comfortable, and warm in the evening the most
Great dress. But for my height 180 is somewhat short
Delivery to moscow 10 days, lightning fast and with tracking. Received before vacation. Thank you! Now about the size. At 96-78-102 took l, too big, m would look better. In the chest is very loose, and on the hips too, the smell almost on the back leaves. Dress dressing gown, you can not be afraid that there will be little. There's a small marriage. The material is pleasant, i'm happy. On the photo on receipt, ironing and in the suitcase. I recommend the product and the store.
Dress fire! I did not expect such a good cut. On the parameters 88-74-95, the height of 165 ordered s, came up perfectly, the waist can be tightened as you want. It does not look like a beach option. Synthetic fabric, but not the worst quality. Shipping 18 days, track tracked. To buy i recommend, this is one of the few things with ali that i liked. Thank you!
Chic dress! At 44-46 size m. Took for the sea, but decided to walk with the children in it) the photo the child did)
The best dresses I love it look amazing this summer in Toronto was my best order
Very very good, perfect fit, i took size XL and I’m 1.75 cm, so all is good.
Great dress for the price! Synthetic but pleasant to the touch
That dress is beautiful! Super comfortable and flows! It's the perfect summer dress. Fits perfectly! Fast shipping. THANK YOU!!!
Korean size 77 is the perfect sound Strapless one logo called a little embarrassed but very favorite all the Different pattern with many company wish with sound IPhone and chest side too fixed Ian being splayed in tongs need;
Super dress!) My parameters are 90-67-93, height 164 Looks more expensive than their money) Arrived very timely, the day before departure to italy))