SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Very thin fabric. The style is good. On a very warm summer
For some reason and i do not know from what point my parcel was sent back. It turned out when i opened a dispute after the expiration of the defense period. ali conducted an investigation, and decided that i was to blame for the objection, although i did not hold it in my hands. wrote to the store, but he did not answer. then i was offered a partial refund. i agreed, and what i can do. waiting for the money. Return or not, be sure to unsubscribe. we will assume that i was not lucky. i hope for the decency of the seller.
Fits great!
Very quickly got, with the size guessed. Wife liked
Very nice and comfortable. I love it.
Very good material and soft also. The tail is also very nice. Buy with trust.
The goods came quickly. All quality. I recommend!
Top confort !
As picture
just as picture
Thank you very quickly!
exactly like on the picture, very soft material
Very good. Falls well the dress. Super light.
I'm glad. I didn't expect to get it so fast. I recommend.
Very nice material, I like it. I took size L. Usually I wear EU size 40 or UK size 14 and I'm 170 cm tall. I could order M. Delivery was fast, less than a month to Slovenia.
Pretty but not the same material as in the photo
good
Product come very quicly and it's 100% of that what is they discrabe...i order usually 1 number bigger that i weare but you don't have to do that whit that product
super comfy, soft, and fits so well! Love this dress and def will be ordering more. thank you.
Pleasant to the touch, soft fabric. There are suspicions that will soon be in the pellets. It came quickly. Sits well. Under the breeches and jeans the most it.
Fits big side large but comfy
good quality. like Photo
Not for the street, wear only at home
It fits, looks just like the photo
Excellent transaction, thank you