SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Size S will be better. M drop big but not horrible. Thank you
it fits me so well. i wear size 14 and this is perfect. will order again in another colour.
Super beautiful! A small sewing point to close it a little front and perfect!
For such a price is a very nice dress. For summer wear super.
Thin fabric dress, polera type with tie tape at the waist, fits well, it's comfortable, my reference measurements are 1,54m (height) 92-66-84 (hip/waist/chest) i bought size xs. The store was very nice when i told him i needed the dress soon, the shipment was very fast, it took only 2 weeks to arrive.
Fully corresponds to the description, purchase is satisfied! Many thanks to the store, the delivery is fast, everything is perfectly packed. I advise the goods to purchase!
Delivery is fast, the quality is good, on the dew. 52, height 164, og 112, ot 85, ob 114 well village. Purchase satisfied.
thanks! I m love it! this is a perfect! I have. 175weight and 68kg. my bust are 98, waist 85cm
Lovely dress, reordered in other color. Pleasant material. Need to wear short under it as split opens wide when sitting.
It's perfect! The fabric is good quality, the size is the one, well i'm usually size m and it fits perfectly! I recommend the store
The dress is excellent size corresponds, took l, for the summer an excellent dress.
Dress made of light jersey. To go south is the most it. The color is bright, pleasant. 3hl took on 54 russian size. Chest 112 cm.
the dress is exactly as pictured. I like the way it feels, very soft but not too thin. I am 5'4" and 150 lbs. I ordered a large to be safe. a medium would have been perfectly snug which is fine but I wanted a more relaxed. today I wore to the office
She took s to russian 42-44. On the parameters 87-68-103 even more. At a height of 164 the size is almost in the floor. The fabric slightly shines through when tension. Color as in the photo. It came to belgorod in two or three weeks.
Top very beautiful and very comfortable
For a size S, choose XS. Big size. Dress pleasant to wear, belt included. I recommend it
It came fast enough! At 44 size very well sat s! The material is pleasant, you need to iron neatly!
Light Comfortable Very nice dress, I will take it in another color. Only defect (but a sewing point corrects it) indented very high.
Very cool dress, i liked it!!! I ordered m, it came perfectly. The fabric is pleasant to the body, does not shine through. The smell is not big, after washing left.
The quality is excellent. Shipping fast, tracked
Chic casual dress! But that i'm too bad and i ordered 2xl for my 48. Free, but not critical. I want to order in another color and smaller.
Dress super! T-shirt fabric. Synthetics of course, but very soft. The photo did not do, here and so there are a lot of them.
A good thin dress for the summer, took to wear at home, the color is slightly lighter than in the photo of the store, but in general it is good) a little enlightened, on the parameters 80-60-90 the smallest size xs was a bit large, the ears in the waist and can be worn)) on the height 165 length to the middle of the calf) delivery about a month)
The order came quickly, tracked. Material-thin jersey. The belt sits a little too high. In general, it sits well, but probably, i did not guess with length. On my height 173 a long dress even with studs.
Nice dress! I ordered s for 44 russian and height 158 cm. My parameters 95-70-95 all came perfectly. The color is dark blue very noble. Thank you!