SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
The packaging is very excellent delivery to the door of the house everything was wonderful I did not try it yet I will return to comment after the experience Thank you very much to the store
The sound is quite decent. But the feeling is of course very cheap. I'm afraid to break. Although you can use it. If you need a normal product, it's not him. The box came crumpled, the goods were not damaged.
Excellent play, pretty not bad, on The maximum begin to wheeze, but this volume is already superfluous, the main thing on the head is not pressed, there is orig JBL there is something to compare. AKB holds normally, for 1000 R it is quite worth buying.
The packaging was primed but the goods are in excellent condition. Seller recommend!
Love it! Came in the mail in 2 weeks. Leather and wt feels awesome. My only complain is chrome part where u adjust the headset.. if u adjust it all the time..the chrome might come off. Im just going to use this in the gym so it doesnt bother me. Sound quality is great.. love it. Its almost wearing a Bose or Beats.. so its pretty close.
Very good this comfortable headset high quality sound and good and it a lede side that is very beautiful and does not hurt the battery time not. It takes very loaded like more
They are pretty weigh little and sound quality is good, I recommend
I am very happy with my orders. The phones are beautiful and everything works well. Good Bluetooth, good sound, radio works fine. I recommend. Fast delivery. Thank you!
Everything works fine! Headphones are already charged, turn on and use :) Ordered in early December, sent in mid-January to Moscow. Packed well.
Finally came the parcel! Pleased as an elephant, the sound pleased, he was soft, a little bit in the equalizer climbed and order. Wiring to the PC is, in general, thanks to the store for the fast delivery!
Works fine, then it will be seen, I will write off the protest
1.01 ordered, sent 3.01. It came to the Post Office 14.01. Very fast. I recommend! The product is satisfied! The baby is happy. The backlight works, the sound is good, comfortable. The child is 11 years old. For a small head is normal.
Headphones really liked. My husband is happy. Kaliningrad reached 23 days. The store sent immediately, the need to communicate with him was not, the track was tracked, everything came whole. All the claimed functions of the headphones perform. The radio is configured by short pressing the off button, then the headphones themselves are looking for radio stations and memorize them, switching the tuned radio stations is carried out by short pressing the +/-buttons, the volume when listening to the radio decreases and increases with a long press on the +/-button. Now I'm thinking of buying myself such. Seller thanks for the ambulance processing order. I recommend the product and the seller.
Headphones-class! The ear is closed completely. Soft. The sound is normal. Blupup, radio and flecks-everything works fine. And cord included. Seller respect and respect!
Not bad headphones for their money. The sound is pleasant, the Bluetooth quickly connected, you can listen to music autonomously through FM radio, or memory cards, equalizer on the ears cool and bright, I recommend to buy, 5 out of 5)))
The headphones are good, the sound is good, the bass is normal. the card reads, the radio catches. sent for a long time, came for a month.
Excellent headphones. Quality Made. backlight pulsates and shimmers in different colors. sound is good, Bass is broken well, even vibrate. ears do not press. FM radio is poorly caught, noise. From the wire, the sound is quieter and less detailed. In general, everything is fine.
Products according to the description, strongly recommended
Earphones excellent, very satisfied, Sound on top, Bass is that the ears are shaking all advise.
Perfect Headphones, arrived ahead of time and is beautiful. Recommend this store and this product.
The goods came quickly. In 10 days. The description corresponds, I'm happy.
I purchased these headphones to listen to a television in the morning while exercising. The quality and sound are excellent. The volume control works great. I can keep the TV on mute, adjust the sound for clear listening, and I don't wake anyone up. The headphones were easy to connect to a Bluetooth transmitter. I am very pleased with the overall purchase.
Yesterday received at the Post Office. today tormented all day with full charge, worked 6 and a half hours. The Sound of norms, the control of norms, the radio is not hot. In general, while satisfied :))) you can buy. The backlight is better to disconnect longer battery to last.
Actually the first impressions of the hearing aid are 10/10. Very good wireless connection, with equal cable, excellent sound in both options, beautiful and well-consistent materials. At the moment it goes great connected to the cell phone, TV, laptop. Super fast shipping, I recommend the store. I will leave additional comments again after a few days of use.
Good package can not try the fast shipping product looks more but beautiful. Seller recommend.