SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
The dress is not bad, but it turned out to be more, fast delivery by courier home
Super tunic for the summer it's nice at home I'm happy to wear them a little big I should have taken a size below or not
Everything is great! Value for money fire! By the summer is perfect and easy. I have the size l took xxl. Free and good
Everything came up. Good fabric. Reliable packaging
Thank you, perfect
I love this T-shirt so much, I showed my friends and they love it I ordered 4 more asap! Thank you so much.
Cool tunic!!! But of course it's free. It was possible and "l" to order. I recommend unequivocally.
Arrived within a few weeks of purchasing. Highly recommend ordering. Beautiful shirt. The quality is nice thick cotton. Thank you store.
Good dress, bought for the south. Quality is excellent! Looks better than in the photo, though more painful to me, the hip circumference 87-88, took the smallest size of their possible (s)
Very comfortable material. Not Like rag only really decent. Recommend. Neckline ciut too large, but still ujdzie stripe also will look good
I love this dress. It arrived in 2 weeks!! Soo fast
The goods came with a hole.
Recommended. Thanks
All in order. Thank You
160
Got it fast. Unfortunatelly size M is big for me.
Don't take a bigger size! Ordered an L and an M to be sure but honestly I think I could've gotten an S (my normal size is M) Shipping was very fast, material is very pleasant, no strange smell or anything.
Okay, longer than i thought, but overall well
Arrived quite quickly, really like in the photo, nice material. Thank You
Just a chic dress as for such a sum with long boots looks generally like a picture of fabric a lot in the light shines through but i think the rebelliousness will prevent it from wearing in the summer very nice looks sewn neatly i'm totally delighted thanks to the store and i want to note that the product went very long
Delivery more than a month. Long t-shirt. Hb. Good in it will sleep in the summer. Size 50 fits.
Thank you, delivery by courier sdek, quickly.
The fabric of the dress is pleasant to the touch, the quality is the highest. Many here wrote that the dress should be ordered for a size larger than its own-do not!!! Order exactly your size, because it did not come big But it does not spoil my opinion about the store and the product The dress is beautiful, especially for such a price Thank you seller Delivered by the company sdek, the courier had to bring to the house, but it was more convenient for me to pick up myself