SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Very cool. Bottom rubber.
item as described in the picture.. i like it
It's okay.
worth the money,the rog feel good to step on and dry off quickly
Very good, and arrived on time.
Love it!! It is exactly like the photos. Very soft to step on.
just perfect ! same product as the store at my country but 5 times cheaper!
Excellent mats for your money! Profitable purchase, i advise!
Perfect. Very soft♥️
For 10 days in the moscow region! You can't demand more for your money.
Came the rug in the usual transport. Package. Everything is fine, soft, the base is rubberized, and with holes.
Good quality, recommend
The mat is smaller than expected. otherwise everything is like, soft, pleasant, the color is the same. i recommend.
In ukraine the parcel came quickly enough. Packing is standard. The mat is soft. Everything corresponds to the description. Water absorbs quickly, but does not dry very much. The color is not red, but closer to burgundy. For such money, in principle, everything is fine.
nice and comfortable
Well absorbs moisture, the color came exactly as in the picture
very cute and soft carpet,the size is true.love the color,looks like blue jeans,it came fast.I am sure gonna buy one more
the item arrived a bit creased but that's due to transport and after a while of use will go away. my son loves it
Good carpet, though there is a little smell. I hope he quickly vertical
All super, store rekamenduyu
Very nice
It's a pity that the order did not come, but the store returned money for the goods, so i put 5 stars to him.
Perfect fit. Accurate description
Item as described and not sure of the quality until I use it.
Great mat, soft to the touch