SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Long waited for the sending of the dress, contacted the store, to which we were kindly answered, so that we did not worry-a lot of handmade. However, the seller sent the order no later than the deadline, for which Thank you very much!!! The order went on very quickly. The dress really liked it, everything is sewn neatly, nothing shines through. The bodice and back are completely beaded and rhinestones, the skirt consists of a petticoat and 3 layers of tulle. For such money a chic dress!!! Thank you seller!!!
The dress is awesome. Heavy. The store will tell with the size. A month did not send a dress, wrote to me, so that I did not worry. The delivery itself was very fast. True, the back of the dress is not very beautiful threads stick out. But despite this, I still recommend the product and the seller
Came very fast. Dress is very good sewn, beautiful. I order 16W and its a bit too big. Dress is very long, 3 layers of tulle (nice in touch, soft). One problem is that you probably have to change the rope for something stronger because tulle rope is very very stretchy. Im happy with that purchase. Just need to cut the dress to my lenght and i think it Will look totalny awesome!
Great as always. I have 4 such dresses, I will buy other colors. Gray dress mesh is the toughest of all. The size is 44-46.
Absolutně spokojená! Šaty jsou nádherné, Velikost sedí.
The dress is simply chic, to Tatarstan for three weeks, I recommend everyone. order.
The dress is very beautiful, excellent quality. I wear size 36-38. Size 8 came just. Thank you store!
Dress is prześliczna live is even more beautiful recommend this store 100%. Napewno still here not once I'll get back!
The dress is just perfect, the length is too big, but I'm a Hobbit. Embroidery and fabric are just fire.
Too Beautiful the dress. Looks like a princess dress
Dress is przepiękna, nicely sewn, beautifully the Mieni, I am zachwycona, contact the store perfect <3, definitely still something u it zamówię
Beautiful dress as I hoped. Communication with the store is fluid.
It's even more beautiful than on photos ❤️ best store, helped with all my questions
On the Russian 44 ordered 8 size, I think 6 would also fit. The dress is very beautiful, I advise everyone)
Better than expected! Perfect fit!
Very beautiful, the store did everything as I asked. I really like
Although the store sent a long dress, but seen surpassed all expectations!!!! it is very beautiful! the village is perfect. the quality of tailoring is excellent! thanks to the seller!
The dress is very beautiful! I made the first order for AliExpress, I accidentally made a mistake in the address, unfortunately, the store could not change the address (although another seller corrected, I made an order for 2 dresses from different sellers). I had to cancel the order and re-create a new one, and I could not use the coupon because of it). But the dress is really very beautiful, 3 layers of tulle on the skirt, looks chic!
Delivery is fast, tracked. The store is well done, answers questions. At OG 102 from 74 about 104 the selected size approached, orentated according to reviews. Thank you)))
The dress is just gorgeous!!! Without a single stamp, took the size 2 to the Russian 42-44, the village is perfect. In life it looks much better than in the photo. I'm very happy. The store is excellent, I recommend to everyone!!
Love this dress so much! Thank you!!!
Chic dress! Girls, do not take, or we will all walk the same))) at 44-46
Just beautiful! Even more beautiful in real store very attentive and helpful. I warmly recommend
Beautiful dress, fits perfectly only a little long
The dress really liked it! As in the photo. Description accurate. Thanks for the individual approach! Asked to make the neckline less, the request was satisfied! The dress came in 30 days from the moment of order.