SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
A beauty just like the picture I love
It seemed to me that the dress is slightly more grayish than in the photo But, nevertheless, the quality is very satisfied! Dress-Super!) At 44 size took 2Ku
Dress przepiękna! I am mega satisfied. Recommend :)
Dress great as for this price. Size 2 is a little long but it no problem. Recommend shipping in one and a half week to Polish
This dress is even more beautiful in person. The material is high quality and had several layers of tulle. The split was not too noticeable unless you sit down. Sexy yet classy. Shipping was about two weeks to the US. Don’t hesitate to order, you won’t regret it.
A beautiful dress, sewn well, but for my height 155 will need to trim
Ordered dress in size 2 fits perfectly as 34. Of course is to shorten. Since the order to receive passed flush month. Highly recommend
The dress ordered 16w 44 european. The dress is sewn to order, so it will not be sent immediately. I advise you to contact the store and specify your wishes and measurements, as well as height. The seller is very cute and kind fulfilled all wishes. Sew the dress for a long time, so do not worry. The delivery itself is very fast, compensates for a long manufacture. Now about the dress. When i received the parcel and opened it, the first thing i said was "wow." Fabric, size, length, sewing everything is just perfect. The color is the most popular. Powder pink. If you still think to take or not, i recommend to take.
Beautiful dresses and awesome communication with store. Totally recommend
Kupilam dresses 12 September, has been sent 23 September, otrzymałam It 9 October. Quality is great, looks like the pictures, has a lot of warst but is not hard to wear, I have 158cm tall wzięłam Size 2, I need it Shorten but it no problem. My dimensions 75-60-83 if you have similar dimensions and with smallest size can be needed dressmaker. THE dress I'm enamoured, contact store and shipping time also for Plus
If exact, my daughter who is 1,56 was a little long but she adapted very well to her body, we order a size m and it's the same product they show, good seams as all in good condition, glad to patch it
Dress Poetry. Beautiful I am zaskoczona quality. Something beautiful. Of course to Shorten but dress itself just is cute. For your size 38 wzięłam 4 and is perfect. RECOMMEND HOT!!!
Great quality! I love it! I ordered size 4 and it’s perfect. Im 80/60/95. And for my 180cm tall it goes great!
The dress is chic, the size approached perfectly! Super, just no words It's pretty quickly
Perfect beautiful good quality thick fabric nothing to say
I arrive in uruguay by express shipping in 2 weeks, it's very nice, excellent quality and the measurements are accurate.
The dress is beautiful, i arrive fast and the size is the same i asked for it a little bigger, i recommend it.
A hammer Dress for the Money!!!
THE dress is wonderful, has an amazing shine and burgundy color is beautiful, seams are well made. Led right 34 days here in Brazil and was not taxed.
The dress is amazing, just like it's in the picture. I don't have to fix anything since the heels fit me perfectly long. I recommend it in both speed and quality.
Buy nice very good quality excellent Funny i recommend you pass the garment fabric nothing to say all very cute according to purchase shipping is faster i congratulate you