SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Cool shirt. I liked it. The material is pleasant. I advise the store.
3 weeks to kaliningrad! Shirt on a high, thin teenager came up, sleeves just right in length (not for growth). fitted, looks good, i recommend to buy!)
Good size. The shirt is of good quality, I am sastifait. I recommend it to you.
Sleeve could be longer but material very good
To moscow about a month. On the size of 50 took 4xl, just! Ordered 3xl, but then in the message asked the store to send 4xl.
18.06 ordered, 21.07 received. I order not for the first time from this store. Quality is good. I recommend
Excellent quality. Much better than described!
The product corresponds to the description. Shirt of excellent quality. Large size. I recommend!
Nice synthetics. On the size of the bolshevat. She took her son, he is thin. On a more dense physique is suitable.
There is not a big smell, but in general the shirt is excellent!
Very fast shipping less than a month, very friendly store, well packaged, very pretty shirt, how is described, very good material, very happy with my purchase.
Very quickly came! Thank you store
A good and pleasant body shirt for height 170 is normal, plus a gift.
very nice. <3. I recommend.
Beautiful, good shirt. Sewing quality, the parcel came very quickly, thank you very much! I recommend!
At its 178/83 ordered 3xl." Sits "perfectly.
quality seems to be good.. colour is also good
Fast shipping. Excellent product quality. 2da time i buy. 100% recommended
Super. My husband liked it. I ordered three shirts of different colors at once. On the parameters 185 cm, weight 72 kg, lean physique 3 hl was in size. Measurements removed from old shirts, everything corresponds to plus minus 1-2 cm.
Fast shipping and excellent service. I be ordering more.
Good shirts. Thank you.
Couldn't be neater. Will buy many more. I bought 3 in a row as a gamble, but it paid off. Really beautiful shirts. The only thing I still do not know is how to properly wash it. No instructions provided on the shirts. Besides the that, it's great for the price.
Fast shipping. Arrived in 19 days to Santiago, Chile. Just as the picture. Very soft and good quality. Good finishing. Good fitting, not slim fit, a bit loose. It all depends on your taste. I am 175cm, 85Kg. I will buy more. Recomended!
Well packed, perfect fit for XXXL
Like the material, not long to arrive