SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Excellent shirt, poplin as said my grandma, smooth cotton, good stitching, work for everyday
Shirts came quickly. With the size is all clear. the store is sociable. Even the keychain put.))) i recommend the store unequivocally. The quality of the goods at height. and the price too. In general, order will not regret.
Quality and comfortable shirt.
Excellent shirt, from minuses-ironing stinks with burnt chemistry
Quality is ok. But at 185 weight 67 little, the sleeves are short. Gave her younger son 59 kg height 164
The fabric is very comfortable. It was already worked and still had it is same color
On height 180 and weight 85 4xl came perfectly.
Very good shirt. I order not for the first time. Quality is good. Sewing good. The teen рост-175см and вес-53кг-отлично! I recommend!
The size approached. The goods are satisfied.
I like the product, i arrive in good condition and corresponds the size and color to the description, good salesman. I hope durability is good too.
Arrived very quickly the store sent me so that the payment was approved 4 hours after he sent me shirt and top material very good
On quality like norms. Let's see how it will be comfortable to wear.
In the arkhangelsk region for a month. Track tracked. Shirt of good quality, i recommend. Thanks to the store for the gift.
Everything ok. Quality it's good, 1 month to get here. Happy with the purchase as usual. recommend. thank you
Synthetics are present, but the quality is good.
Hi Willy love its so much
Shirt of very good quality take recommend, keychain as a gift trifle, but nice, thanks to the store
Good quality
Recommend buying is beautiful and the material is too
OK Látkové zloženie: "40% bavlna: 60% polyesterové vlákno."
Excellent quality and fit. For weight 70 kg and 1,74 i ordered size xl and it was perfect
Thank you very much
It looks good, but the material of the shirt is very crumpled, the iron has to wave while wet.
Good as pictures, good material for cloth, satisfied
This is really a nice shirt. This is my second time of purchasing from this store