SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
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Mouse such standards and earphones quiet!!!
Good headphones with a balanced sound. Includes an adapter for devices with a combination headphone/microphone jack. Mouse feels good in your hand. LED lighting looks cool!
3 weeks to Lipetsk courier delivered to your home, everything works, all lights. For my money top. Recommend
Excellent gaming headset + mouse! Everything works, looks great! The store communicates! Thank you very much! Later I will add a tip on how to work.
It's okay. When the product appears I will add a review. And the store is normal.
Just got it. I liked everything. The mouse is excellent, the headphones sound of good quality.
Excellent headphones advise
The product and top quality price I strongly recommend the top of the top! :)
Set generally cool, ordered from Russia came in 3 days, mouse cool comfortable, headphones clear sound excellent microphone works clearly
Very fast
Cool ears their cost is more than beat off, we have such from 2 K go in stores, the store respect for the request to pack better. In general, I recommend!
Everything is super, flawless! My recommendations. Came in original box, well packed.
Good packaging, fast delivery, everything works fine, all as in the description. I am very satisfied, the child is delighted.
This is the second time I buy and it really is toy very happy with your products, I love them, and the truth from the quality part is pretty good; they come fast, and always cont is ta very kind the store
The parcel came in 25 days store well done immediately sent a good store and the guys there work responsible headphones cool
Great! I thought that for the price the sound would not be terrible but in fact it is at the top with bass and everything. I recommend! ++
The parcel came very quickly, literally in 5 days, to the Moscow region, by courier to the door. It looks whole and very beautiful. I did not try it in my work, because I took it as a gift. I hope everything will work as well as it looks. Seller recommend.
Delivery 5 days to the Kaluga region, everything is super, the courier brought home.
Very good, THE earphone is bigger than looks images better XD
Everything works fine, looks good, but very long delivery, almost 2 months in Almaty
Sound and audibility at altitude
Fast enough delivery, goods unharmed
It came for 3 weeks, everything works: illumination, sound deep, sensitivity on the mouse class, pleasantly pressed, cool metal frame. Everything is super!!!!
The order was made 6.10 delivered to the Krasnodar Territory 16.10!!!! The producer is sociable. Thank you! I recommend!
I like the goods, everything works. But the problem of delivery is that they deliver in the morning and because of this it was necessary to carry the courier 1,5 weeks