SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Fast shipping. Smells nice.
Vary small, fast delivery, didn’t use it yet
Oily liquid with a pleasant smell, very well packed. Immediately did not see that 20 ml. The store put down another present until she figured out what it was. I'll try to apply the oil, suddenly there will be a miracle!
It came after 4 months, as it was lost during transportation. The store sent the 2nd time and after 3 weeks came.
Finally came the long-awaited hair oil with a gift from the store, for which a special thank you! The seller is very good, responsible always in touch. Solves any issues related to delivery very quickly. Packed perfectly, came without damage. We will try and later complement the feedback.
Parcel received! Thanks to the store for the fast delivery! And for gifts
The parcel is received. Everything is perfectly packed. There are no dents on the box. Thanks to the store.
arrived in good time. happy with purchase. have purchased several different items from this store previously, always meets expectations. thank you for the small sample too.
I take the second time, i liked the oil very much. There was no bald, so i can not say anything about it. But a healthy hair has acquired, i apply the entire length of the hair after washing, excellent nutrition. Fat does not remain the main thing not to overdo it. It came in 20 days to khanty-mansiysk from china and 20 days looking for russian post in my office, well at least found, store and i recommend
The parcel came very quickly, exactly for a month (given that recently 2-3 months crawl), i take the oil for the second time, but this store for the first time, as a gift put a probe of cream, thanks to the seller for the promptness.
Oil-essence for hair growth. Has a herbal smell. There are instructions and composition in english. Shipping: month. Together with another oil (with a dispenser that), bought for $4.50 In the case has not yet tried, later i will add a tip.
Ordered 11.03-received 19.07, at the time of order 188.09r, the parcel was lost, but the store sent again. the parcel arrived quickly 1.07-20.07
Ordered 22.05, received in voronezh 17.07. The parcel was not tracked. The box lay in a small bag with a pup, all whole, a bottle in a box, in addition to the lid there is another cork, additional protection from leakage. Dripping 5 drops in the palm of your hand on shampoo, did not notice any special effect. She took for her husband, his hair is very much crumpled. We will use, let's look at the result and then complete the feedback.
The product arrived fast, but still not used to know if is really effective. Then leave other feedback
Unfortunately were both Bottle broken and are leaked
Delivery 3. The bottle itself of packing is good, present the information on the english movi: termin appendage, warehouse, yak vicoristovati. I took it for a test not for myself. Put the lotion probe for til
I have been using oil for a long time. I really like it! Hair became externally very beautiful and healthy, shiny, easy to comb. Oil came to me from the store rtopr beautiful store. Packed in a branded box, sealed in mica. Oil in plastic bottle with screw cap. Delivery to omsk took about a month. The parcel came in the mail box. Track number was tracked all the way.
I'll see whether me a Afro grows or not! I will tell you, if I get SN Afro or not!
Just started using. Hair became softer, more obedient. In a month i will write about further impressions.
The goods came quickly to the moscow region. In less than a month. The picture corresponds, the shelf life is normal. Came hermetically packed, in a box, even with a gift. I can not say anything about efficiency yet.
The whole came
Described exactly until i tried. Put a gift until i know what to do with it
A perfect hair care product! Added 3 drops in shampoo. And after the first use of oil, the hair became silky, shiny, obedient, easy to comb, noticeable less hair loss. Delivery is very fast.
Delivery to tula 3 weeks! The packaging did not crumple. Oil at first glance causes trust. Pleasant unobtrusive smell. Convenient valve under the lid. I have not used it yet. Thanks to the store for the gift-a probe emulsion for the face.
I will see how will be the result after using, came quickly and without damage. The store put gift. thanks a lot. recommended