SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Everything came, packing at 3, works not bad. For such money is adequate.
Leave feedback after use. I just want to explain that this is not a professional Shaver. It's stupid to be picky, because you see the price yourself. Shave well under zero. They do not need to shave completely and not for this he. They need to maintain the shape of the beard. Note that the long hairs he does not take, so missed the day and all, you need to remove the Trieste, and then them. I am happy with the purchase.
Beautiful, well packed and on time. Thank You!
بہت ہی اعلیٰ کوالٹی کی مشین ھے۔
Funny, but not serious!!! I thought it was a good gift for guys who serve in the army! So to speak for the initial bristles!)
The product corresponds to the description, but personally I could not shave anything, just buzzes, maybe barely a day and can shave, maybe someone will do. At your own risk-take. Ukraine, Kiev, was exactly a month since the order, although the store did not send for a long time.
The order reached Odessa for 20 days. All as in the description, the store recommend
Excellent product nice and portable and shaves very well
The razor received, complete with a brush, a spare knife with a mesh, a case and a napkin. Razor takes well. I'm happy. Seller recommend.
It works pretty well, I 've used it twice and it hasn't been necessary to load it yet, it is small and practical
very good ! highly recommended !
The view is very cool, I'll try to add a tip
Beautiful, works, the kit includes a replaceable blade (although not yet understood how to replace it) expectations justified)
Corresponds to the description and photos in full.
On the way 20 days, dovolenthank you. .. Seller recommend
In the kit the store put a cleaning brush and a spare blade. Razor shave well. Thanks to the seller.
Delivery to Kiev 8 days, very fast. The quality is excellent, works and shave well, I recommend!
Works, short bristles shave, Long does not take. For trips-the very thing.
Came with a cover. Shave the bristles. For those who do not want to shave with a machine in the morning
Thanks for the order. Everything corresponds to the description. It's been over a month. Seller recommend.
Shaving slowly, three day bristles take very very badly. And if you do not run it normally
item well received and looks good. veey portable and comes with additional spare parts.
It works good only takes a bit longer time then normal shaver. It needs recharge after 3 shaves
The goods went for a long time, but finally it came, the quality is normal
Delivery to Mexican in three weeks, product very full, excellent store's attention.