SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
I strongly recommend
Excellent Product very fast I recommend to store
Shaving cool
The goods came, looks good, I'll check it off.
Aboldenno store gold sent quickly packed Super.
Everything is fine
I bought it for a trip I was happy with it, the battery is excellent I recommend it
It comes in good shape! Not tested yet but good power!
Package packed well. Came quickly. Works fine. Razor brush plus cheholchik made of fabric.
Good product. Cheap and portable. Doesn’t shave the best but good enough for this price.
Works fine, But must have a long time to achieve a good shave.
Even though she пластмассовенькая all, its functions does. charged was not like the brand name pasted sticker!!!
Fairly good razor if you have soft schitina. Me two day shaves off but the efekt after blade not ращитуйте.
Excellent, Super fast, is very light
It quickly. The Breit probyval, but working exactly.
Happy with my order for the price. This will be good for an overnight trip or so depending on how much and how long the hair is. Worst case scenario you will end up using as a nightlight for the bathroom.
What a brilliant little Razor. Does a great job. Small and compact. Great to have in car or pocket for emergency shave. Seller shipped fast also. Recommend.
The goods came to Kiev for 10 days. Everything is fine. I advise
I came in a puffy. Looks nice. Normal hair, daily bristles-shave norms. Not Gillette of course, but if I forgot, but it is necessary, then twist! I took it in the car, because it's where I usually think I forgot to shave. It turns out and shaved like, but did not achieve, but without bristles. Because somehow. In general, for the car, to be, then excellent. Hair does not tear, but I did not roll it on the face like on rollers.
It is as it was shown in the pictures. Satisfied with the time delivered
I took not myself, while I can not say anything, was charged.
Super. It came very quickly. Everything works.
It works! It is compact and it shave! ESSNA is not a 3-day bristle, but as a variant of the undergrowth is very and very. Godnot Krch.
I think it's okay for my cost. Bristles of medium stiffness beret. The contour of the beard to keep it.
The product shipped very quickly! Highly recommend product equal ומאוד comfortable to operate