SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
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*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
The parcel came three weeks before Peter. today i shaved this razor and the impression is good. let's see in the future, but if it is enough for half a year-a year, I will order a couple more pieces
Good razor. It was 25 days to 76 regions. Shaved 3 times longer than usual. In general, everything is fine.
Super Bastard razor! Delivery to Tver two weeks! I'll order more!
Poki all OK, Brie thick bristles normally
Everything works, I will test.
Good shaver with built-in USB plug looks also another luxury off and nice and compact
Interesting thing. Looks like a small toy, but it works. Noisy loud. Included: suede cover, brush, napkin. Delivered in a sealed package in vandal-proof packaging. Profusability will be checked over time in the process of use. So far, it's okay. The store-respect and all the benefits.
Came relatively quickly. Track tracked. Packed well. I recommend.
Very good product
Respect the store, everything is super!
The razor liked her husband, but after a month of use broke-does not shave. Works slowly, TK one blade, but as a road option is not bad. Very convenient UCB charger. in general-do not recommend
Fully corresponds to the description! Included cover, brush and cloth) delivery 6 days. Shipping address! The store is good! Thank you!
It's the same as the picture. it just needs to know how well it works.
Flew in two weeks to Ukraine! Comfortable thing! Seller thanks!!!
Cool thing, small, light, everything works. Includes USB charging, brush, storage bag, instruction and wipe cloth. It came quickly. I liked it.
Order received. Delivered the courier to the house. All super
A good razor, quite consistent with the description
Funny razor with funny usb charging. Suitable for travel. Shaving is not bad.
Very cool trimmer, well preet. Brought straight to the door. I recommend!
Unbeatable quality/price, very good, very fast shipping. Seller and product highly recommended.
Super
Quickly delivered, everything works
Quick delivery item as described. Comes with pouch and cleaning brush.
Thank you! Great razor! Very cool looks and shave as it should! The battery holds clearly more than 30 minutes (already shaved 5 times)! Nice thing in hands! Can i separately order a spare knife and a grid ??? Sincerely!
Received in 12 days nice item satisfied