SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada |
10-30 Business days |
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
<
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Super sexy dress! Recommend!
Super looks, does not look cheap dress with ali
Cute dress :) Is made with pretty fajnego material, total can will be better for spring or cieplejszą Jesien but and so is porzadku. I have 167 cm tall waist 65 hip 72 ważę 49 kg and wzięłam M because bałam the that S will be too short. M is just right, not I believe by was until so short. Strap at dress is slightly torn but can somehow this repair. Shipping to Poland 10 days! Never I received shipment soon :). The dress is pretty :). It is made of quite nice material maybe better for spring or warm autumn than summer but even that the fabric is fine. We parametres: height 167 cm, waist 65 cm hips 72 cm weight 49 kg and I took M because AND you afraid S would be too short. AND think M is fine AND don't find it too short for me. The belt you ripped a bit but I will fix it somehow. The shipping is Poland 10 days! I have never received we order in such a short time :). Recommend. :)
The dress is happy, does not shine through. To work wear just right. I ordered s for 42. Size. The fabric does not smell, pleasant to the body. The goods ordered in ufa 16.05 received through sdec 7.06
Very satisfied with the order! Great dress!
The dress is very beautiful. Upper part is a bit narrow, but that’s not a problem. I recommend this dress
Platje prosto ogonj! Priwlo bistro okolo 2 nedelj. Kacestvo ocenj horowee (material cto shozeje s hlopok i satin). Swito kacestveno, sidit otlicno na rost 160 cm, ves 47 kg, grudj 85, talija 63, bjodra 89
Beauty dress. Has a little artificial material. Very fast delivery. Wzięłam size bigger.
Product lies perfectly. Very fast delivery. To Poland in about 2 weeks
The goods came in three weeks. Not tracked
Delivery 2 weeks and a half, size well
Lovely dress, nice material, comfortable to wear, dress are beautiful, a bit short for 174 cm height, but nothing tragical... For my 89-73-88 fits L well. Delivered in 2 weeks. Reccomend!
I usually wear M. Ordered L and fits perfectly
Great dress!! all you have to do is to rip off the thread between boobs to make a cleavage
Beautiful dress, fast shipping. I am mega satisfied
Beautiful outfit just as pictured in photo looks great on me I love it! Well packaged too.
Very nice. Just a little bit small. If you usually wear small take a medium.
Little prześwituje. Normally stretcher size S/M. AND this dress is a little loose, but don't mind me this. Rozprułam bookmark and przyszyje wearing other place
From the moment of the order and until receipt (moscow) passed a month. At og 86, ot 68, ob 98 came the size of m. With a height of 161-the length is normal. Shoulders 38 cm in the tunic, if more-most likely will be cramped. On the chest of the dress is sewn, it is necessary to open, but, perhaps, there will be a large neckline, i think, it is necessary to sew a button or button. On the back of the zipper-works properly, and most importantly-almost invisible on the dress
Item ship to destination so fast, just 5 days!!!
Ordered size m. On the parameters 95-68-92 came up perfectly, not too short. Waiting/reality and price/quality 10 out of 10!
Very nice, good quality but quite short
Size XL ordered for a size 42. Sits EGT super good! Very very fast within arrived.
It's okay.
The dress is super, everything is in size, it came to st. petersburg 3 weeks, fast enough, everything is super