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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operates in Canada and United States. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
No. We provide free shipping to Canada and the United States.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada | 10-30 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of five star shopping (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://fivestarshopping.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Recommendations
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98 reviews
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Great fit, I'm 5ft 5inches and 8and a half stone and it's perfect, a little see through but not a problem in summer and proper colour underwear, 5 stars
Compliant with the ad, light dress ideal for this summer
The dress is good, match the pictures and description, the package is packed well, got all the whole, delivery 12 days
It came very quickly in 2 weeks. The dress is cool, you only need to choose the right size. My parameters: 84-74-92... No smell. Of course it's synthetics, you can sweat under it)
With delivery we are lucky-10 days to nizhny novgorod. with a dress is not lucky: toli is not the same, toli dress: the hem in front sags, the color is not like on the window.
Everything came in good condition
Super!!!! I don't know about my wife, but i really liked her. The truth says underwear needs seamless, or without linen to wear))) and came before i expected.
It is very very beautiful Thank you very much very good product
It came quickly, the village is like a glove. The store is happy, waiting for the summer)
The dress is good, thin, bright, does not shed, slim, it was possible to say perfect, but: marriage is available. I understand that they make markings holes, in places where the fabric should gather. You turn it inside out, and there everything in the holes, from small to large. Sewing is required, because the holes will crawl as on nylon pantyhose. Opened a dispute for a refund-2,39 $, returned. Although sold offered a discount on the trace of the purchase, i refused, i say 1 marriage enough, i did not want to return for good. For this i put 5. came quickly for a couple of weeks krasnodar-adygea. rost 154, og 88, ob 94
Fast shipping. I ordered on march 14, and it came on april 3. The color is bright as in the photo. For the summer, the dress is just right. At its 44 size took m. The village is good. Height 160. I liked the dress.
Thank you. The order came 2 weeks after payment. Thank you for coming quickly.
The exact description of the good quality product. I would gladly recommend the store
Quality of course china. The conformity of price and quality is satisfied.
Thank you store! The dress was pleasant, interesting, beautiful, comfortable, sewn neatly, the material is pleasant, the dress corresponds to the description. The size approached me. Заказала 16.03.19, received the post 31.03.19, shipping to Московской area. The order was tracked. I recommend!
The package came quickly. The dress is a great dress for a larger size, but it's me wrong with the size.
The product corresponds to the photo and description of the store. Medium quality synthetic fabric. The seams are even, there are no protruding threads and chemical smell. At a height of 160 just above the knee. On the parameters 80-60-88 size s sits quite freely.
Delivery 2 quiet. material garniy. rosmir is not included. i recommend it.
The dress is very good, the sizes coincided with pritenzy to the producer no. i advise)).
The dress is good, the color is as in the picture, in my height generally perfectly suited. 168 took xl
Matur suwun ngih boss, barangipun sampun Dugi dumateng griyo Kulo, namung mail Nipun Dangu saking expedisi Nipun.
The dress is very beautiful!! The fabric does not shine synthetics pleasant to the body. It came in 18 days) very satisfied)))
The dress is super, the quality is excellent, the delivery is lightning fast. The size corresponds to the table.